Trách nhiệm chính

Resolve guest inquiries, requests, and problems by coordinating with appropriate departments such as Sales, Data Administration, or Accounting.
Utilize sales techniques to maximize revenue and promote guest loyalty, including up-selling services.
Manage guest complimentaries, such as rewards points, show tickets, and gift certificates.
Promote Marriott brand image both internally and externally.
Process reservation requests, changes, cancellations, and Marriott Rewards redemptions.
Maintain accurate records in reservation software and perform general office duties including filing, emailing, and document preparation.
Assist management in training and motivating team members while serving as a role model.
Ensure adherence to all company policies, professional appearance standards, and confidentiality requirements.
Provide proactive and heartfelt guest service, ensuring all guest needs are anticipated and addressed.
Monitor team performance to ensure quality standards are met.
Handle physical tasks such as lifting or moving objects weighing up to 10 pounds.

Yêu cầu công việc

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
Ability to use professional language, maintain etiquette, and handle administrative documentation accurately.

Mức lương

Phúc lợi

Opportunity to work in a global hospitality environment.
Access to training and development programs.
Commitment to an inclusive workplace culture that values diverse backgrounds and experiences.

Hình thức làm việc

Thông tin khác

Executive-Sales (Ho Chi Minh Based)