Director of Restaurant, Bar & Experiences

Trách nhiệm chính

• Lead the Food & Beverage and Experiences operations.
• Handle guest feedback and comments.
• Provide leadership and support for all direct reports and other colleagues in the division, maintaining effective colleague relations.
• Prioritize and document colleagues' career paths and development needs, including performance management and fostering a positive work environment.
• Conduct functions such as interviewing, hiring, employee orientation, performance reviews, coaching, counselling, and dismissal when necessary to ensure appropriate staffing and productivity.
• Participate in public relations activities and promotional activities for the Food & Beverage and Experiences division.
• Lead all functions of the Restaurant, Bar & Experiences division, facilities, and financial performance to ensure maximum departmental profit and cost efficiency.
• Keep Restaurant, Bar & Experiences costs in line with budget.
• Analyse sales mix, Restaurant, Bar & Experiences costings and pricing regularly.
• Monitor market prices and make revisions whenever needed.
• Review and analyse market trends globally and locally to keep the operation current and competitive.
• Lead the implementation of new Restaurant, Bar & Experiences concepts and projects.
• Participate in the preparation of the annual budget and marketing plan, taking ownership of the Restaurant, Bar & Experiences division components.
• Prepare the annual Capex plan and manage Capex projects and expenditure.
• Continually seek ways to improve revenues and efficiency across all Restaurant, Bar & Experiences outlets and offerings.
• Be responsible for and accountable for the Restaurant, Bar & Experiences departmental operating budgets.
• Oversee the development and delivery of distinctive guest experiences that complement the resort's positioning and enhance guest engagement.
• Be aware of, and comply with, safe working practices as laid down under FHLSS&E, HACCP and Health & Safety guidelines, including awareness of any specific hazards within the workplace.

Yêu cầu công việc

• Extensive leadership experience within a luxury hotel or resort brand, with a proven track record in pre‑opening operations.
• Fluency in English (additional language skills considered an advantage).
• Advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Knowledgeable in all aspects of food and beverage operations, including restaurants, bars, destination dining, in‑villa dining, culinary operations and stewarding.
• Experience creating and delivering luxury guest experiences within a resort environment.
• Strong experience driving marketing and public relations activities across Food & Beverage operations.
• Current knowledge of international hospitality, dining, lifestyle, and luxury resort experience trends.

Yêu cầu ưu tiên

• Additional language skills beyond English are considered an advantage.

Phúc lợi

• Learning & Development programmes tailored to various career stages.
• MOstay programme offering complimentary nights and attractive rates on rooms for employees and their loved ones.
• Health and colleague wellness programmes, including a variety of health benefits and wellness initiatives.

Thông tin khác

• Mandarin Oriental, Da Nang is a forthcoming ultra‑luxury beachfront resort located on Vietnam's central coastline, approximately 15 minutes from Da Nang International Airport, slated to open in 2027.
• The resort is being developed as a villa‑led luxury destination featuring approximately 60 resort villas and around 80 branded residences.
• This is a full‑time position at Mandarin Oriental, Da Nang.