TERMS OF SERVICE

X-INTERVIEW — PIONEERING AI-POWERED JOB SEARCH AND INTERVIEW PRACTICE PLATFORM IN VIETNAM

Effective Date: 1/1/2026

1. General Introduction

X-Interview is an online platform combining job search and AI-powered mock interviews, owned and operated by TMI Joint Stock Company.

The Platform provides two primary feature groups:

For Candidates

  • Create and manage career profiles, online CVs
  • Search, save, and apply to job postings
  • Practice simulated AI interviews tailored to target positions
  • Receive evaluations, scores, and recommendations to enhance interview skills
  • Receive relevant job recommendations based on profiles and practice performance

For Employers

  • Post and manage recruitment vacancies
  • Access and search candidate profiles within permissions granted by candidates
  • Utilize screening and simulated interview tools powered by AI
  • Manage application pipelines

Registering an account, accessing, or utilizing any feature of the Service constitutes that the User has read, understood, and agreed to be bound by these Terms and the Privacy Policy published separately on the platform.

If you do not agree with any terms, please discontinue using the Service.

2. Definitions

Term Meaning
Service / Platform The x-interview.com website, APIs, AI assessment systems, and all related features operated by TMI
User Any individual or entity accessing or using the Service, including Candidates and Employers
Candidate An individual registered to seek employment, create profiles, submit applications, and/or practice interviews
Employer An enterprise, organization, or authorized representative registered to publish vacancies and reach candidates
Candidate Profile CVs, work history, skills, certifications, career aspirations, and related data provided by Candidates
Job Posting Vacancy descriptions and hiring requirements published by Employers on the Platform
User Content CVs, interview responses, audio/video recordings, job listings, media, commentary, and all materials submitted by Users
AI Results Scores, evaluations, analysis, recommendations, and all algorithmic outputs generated by X-Interview's AI system

3. Account Registration and Usage Conditions

3.1. General Conditions

  • Candidates must be at least 15 years of age. Users aged between 15 and under 18 require consent from parents or lawful guardians pursuant to applicable law.
  • Employers must be lawfully established legal entities or duly authorized individuals having genuine recruitment needs.
  • Each User is solely responsible for maintaining the confidentiality of login credentials and for all activities under their account.

3.2. User Commitments

Users commit not to:

  • Provide fraudulent, misleading information or impersonate another individual/organization
  • Utilize the Service for fraud, bogus recruitment, unauthorized multi-level marketing, "high pay, easy work" scams, or asset appropriation
  • Scrape, crawl, extract candidate profiles or job postings using automated tools without written authorization from TMI
  • Use platform data for purposes outside hiring (commercial advertising, product pitching, data reselling, spamming)
  • Operate multiple accounts to manipulate AI evaluation benchmarks or ranking visibility
  • Publish content that violates statutory laws, infringes third-party rights, contains discrimination, obscenity, or runs contrary to public morals
  • Attack, probe vulnerabilities, overwhelm, or disrupt system integrity

X-Interview reserves the right to issue warnings, restrict features, suspend, or terminate accounts upon detecting violations without fee refund in cases of material breaches.

4. Candidate Profiles and Visibility Settings

4.1. Candidate Control Rights

Candidates proactively configure profile visibility modes:

  • Public Mode: Profiles may be searched and viewed by verified Employers on the Platform. Selecting this mode constitutes Candidate consent allowing X-Interview to share profiles for hiring purposes.
  • Private Mode: Profiles do not appear in Employer search results. Employers only receive candidate profiles when Candidates actively submit applications to specific vacancies.

Candidates may adjust visibility modes at any time within account settings.

4.2. Notice on Shared Data

Once a Candidate has applied or a profile has been downloaded/stored by an Employer, X-Interview cannot retrieve copies from that Employer's internal systems. Candidates must contact Employers directly for deletion requests.

4.3. Responsibility for Profile Content

Candidates bear full responsibility for the accuracy and legality of submitted profiles and materials. X-Interview disclaims liability for damages arising from inaccurate profile submissions or third-party infringement.

5. Job Postings and Application Procedures

5.1. Employer Obligations

Employers undertake to:

  • Ensure listings reflect bona fide hiring demands, accurately describing roles, compensation, locations, and working terms
  • Do not collect any fees from Candidates under the guise of application fees, training fees, uniform deposits, or similar schemes
  • Refrain from demanding original identity documents, banking credentials, passwords, or sensitive data outside normal recruitment scope
  • Refrain from discriminatory listings based on gender, ethnicity, religion, marital status, or disability contrary to labor regulations
  • Process Candidate personal data solely for hiring purposes in compliance with data privacy regulations, assuming direct Data Controller liabilities

5.2. Intermediary Role of X-Interview

X-Interview operates as an an information connecting platform, is not an employer, not an employment agency, and not a party to employment contracts between Candidates and Employers.

X-Interview does not commit and takes no responsibility for:

  • Accuracy or lawfulness of Employer postings
  • Hiring outcomes, compensation levels, workplace conditions, or Employer conduct
  • Truthfulness of Candidate representations
  • Any agreements, disputes, or losses between Candidates and Employers

5.3. Content Moderation

X-Interview maintains the right (without legal obligation) to review, edit, suspend, or remove postings and profiles deemed non-compliant, improper, or harmful to users.

5.4. Fraud Warning

Users are advised to remain vigilant against indicators of fraud: requests for advance money transfers, compensation drastically exceeding market norms, communication via unverified messaging channels, or requests to install third-party applications. Please report irregularities immediately to contact@x-interview.com.

6. Nature of AI Services and Limitation of Results

6.1. Advisory Nature

Simulated interviews, scoring metrics, comments, and recommendations produced by AI are for reference, practice support, and guidance only, and do not constitute formal professional accreditation or binding assessment.

6.2. No Performance Warranties

  • That candidates will obtain job offers or pass actual corporate interviews
  • That AI evaluations are free from bias, error, or discrepancies
  • That the Service will operate uninterrupted, error-free, or continuously
  • Regarding volume or quality of vacancies or candidates on the Platform

6.3. Employer Responsibilities Regarding AI Utilization

Employers utilizing AI Results for candidate screening assume sole responsibility for hiring decisions, ensuring non-discrimination and adherence to labor statutes. X-Interview advises not using AI Results as the sole basis to disqualify candidates.

7. Intellectual Property Rights

7.1. X-Interview Proprietary Assets

The entire platform, source code, algorithms, evaluation models, question databanks, educational materials, UI/UX designs, trademarks, and logos remain the exclusive intellectual property of TMI Joint Stock Company.

Users are forbidden from copying, commercializing, reverse engineering, redistributing, or creating derivative works without explicit written approval.

7.2. User Content

Users retain proprietary ownership over submitted User Content. Concurrently, Users grant X-Interview a non-exclusive, sublicensable license to infrastructure partners to:

  • Operate and furnish the Service (display profiles, connect opportunities, generate AI evaluations)
  • Analyze in anonymous or aggregated form to optimize AI models and conduct labor market intelligence

Users maintain the right to opt out of AI training data processing via account settings or by emailing contact@x-interview.com without compromising core platform features.

8. Service Plans, Billing, and Refund Policy

8.1. Service Plans

X-Interview provides complimentary tiers and paid packages (pay-per-use or recurring subscriptions) for Candidates and Employers as published on the official pricing page.

8.2. Payment

  • Prices include or exclude VAT as stated at checkout.
  • For auto-renewing subscriptions, Users receive advance notice and may cancel auto-renewal anytime prior to the upcoming billing cycle.

8.3. Credit Conversion Policy in Lieu of Cash Refunds

8.3.1. General Principle

Paid service fees are non-refundable in cash or bank transfer. Instead, Users may convert unused balances into usage credits or extended subscription durations for other services on the Platform corresponding to the unused value with the unused portion of purchased services.

8.3.2. Eligible Cases for Conversion

  • Prolonged major system outages preventing the use of paid features
  • Services materially differing from representations at the time of purchase
  • User requests to transition to an alternative, more suitable package
  • Accounts impacted by X-Interview's modification or deprecation of a specific feature

8.3.3. Conversion Valuation Rules

  • Calculated based on unused sessions or remaining subscription time at original purchase rates
  • Recorded as usage quotas or service balances valid for 12 months from issuance
  • Balances cannot be converted back into cash, cannot be transferred to another account, or withdrawn from the Platform
  • Requests submitted through the system are resolved within 10 business days

8.3.4. Ineligible Cases

  • Users having exhausted usage quotas or term validity
  • Accounts terminated for material violations under Section 3.2
  • User change of mind where X-Interview has committed no error

8.3.5. Statutory Exceptions

Cash refunds apply under the following statutory exceptions:

  • Billing errors, duplicate charges, or unauthorized deductions: X-Interview refunds the overcharged amount to the User
  • X-Interview permanently terminates the Service making conversion to alternative services impossible (pursuant to Section 11)
  • Other circumstances mandated by applicable consumer protection laws

8.4. Adjustments to Pricing and Features

X-Interview reserves the right to modify pricing, features, and plans with at least 30 days advance notice via email or platform announcements. Active paid subscriptions retain contracted benefits until expiration.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • X-Interview disclaims liability for indirect damages, lost job opportunities, anticipated profits, or data loss not resulting from our direct breach.
  • Aggregate liability shall not exceed the total sum paid by the User for the Service in the 03 months preceding the incident.
  • The above limitation does not apply to damages caused by intentional misconduct, fraud, or where liability cannot be lawfully capped.

10. Indemnification

Users agree to indemnify and hold harmless X-Interview from claims, losses, and legal costs arising from their breach of these Terms, unlawful conduct, or third-party infringement.

Parties submitting defamatory or false complaints against others bear independent legal liability and must compensate substantiated losses to damaged parties and X-Interview.

11. Service Suspension and Termination

  • X-Interview may temporarily suspend Services for maintenance, technical upgrades, or incident mitigation with reasonable advance notice.
  • X-Interview may alter or discontinue the Service with at least 30 days advance notice.
  • In case of partial discontinuation, remaining paid subscriptions will be converted to alternative active services under Section 8.3.
  • In case of total discontinuation where alternatives are unavailable, unused portions will be refunded.
  • Users may discontinue usage at any time by deleting their accounts.

12. Force Majeure

X-Interview is relieved from performance delays caused by force majeure events: acts of God, epidemics, war, labor disputes, telecommunication backbone outages, cyber attacks, regulatory shifts, or disruptions from upstream AI and cloud vendors.

13. Amendments to Terms

X-Interview reserves the right to amend these Terms. Substantive changes impacting user rights will be communicated at least 15 days in advance via registered email or platform notifications.

Continued utilization of the Service following revisions constitutes acceptance of the new terms. Non-agreeing users may cease usage and request conversion of unused balances under Section 8.3.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed under the laws of the Socialist Republic of Vietnam.

Disputes shall primarily be resolved through good-faith negotiation within 30 days. Failing settlement, disputes shall be submitted to the competent People's Court of Vietnam.

Nothing herein restricts consumer statutory complaint rights with relevant consumer protection bodies.

15. Severability

If any provision of these Terms is deemed invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

16. Contact Information

Operating Entity: TMI Joint Stock Company

Address: 21st Floor, VIWASEEN Tower, 48 To Huu Street, Dai Mo Ward, Hanoi, Vietnam.

Enterprise Code: 0109904638

Contact Email: contact@x-interview.com

Website: https://x-interview.com

Effective Date: 1/1/2026