Recreation Manager | InterContinental Halong Bay Resort
Quảng Ninh
Application deadline:
20/11/2026
About This Job
Trách nhiệm chính
- Manage and oversee all recreational facilities and activities, ensuring a safe, engaging, and high-quality guest experience while driving revenue and operational efficiency.
- Oversee daily operations of recreational facilities (pool, beach, gym, kids club, water sports, spa support if applicable).
- Ensure all areas are clean, safe, and fully operational.
- Enforce SOPs, safety standards, and emergency procedures.
- Schedule and supervise team to ensure optimal coverage.
- Deliver engaging recreation programs for all guest segments (families, kids, adults).
- Interact with guests, gather feedback, and resolve complaints professionally.
- Personalize guest experiences and build strong rapport.
- Ensure high standards of service and guest satisfaction.
- Design and implement a creative activities calendar (daily/seasonal).
- Organize special events, wellness programs, and themed activities.
- Continuously innovate to enhance guest engagement and participation.
- Ensure strict compliance with safety regulations (pool, beach, gym).
- Monitor lifeguard performance and emergency readiness.
- Conduct regular safety audits and training.
- Ensure compliance with local laws and hotel policies.
- Recruit, train, and develop recreation team members.
- Conduct daily briefings and performance reviews.
- Foster a positive, energetic, and service-oriented team culture.
- Ensure grooming and presentation standards.
- Manage departmental budget, costs, and revenue streams.
- Drive revenue through activities, memberships, and upselling.
- Control expenses (labor, equipment, supplies).
- Monitor KPIs and adjust strategies accordingly.
- Prepare reports on guest feedback, incidents, and performance metrics.
- Maintain equipment inventory and ensure proper maintenance.
- Coordinate with other departments (Front Office, F&B, Engineering, Sales).
- Support marketing initiatives and promotions.
Yêu cầu
- Diploma/Degree in Hospitality, Sports Management, or related field
- Lifeguard and First Aid/CPR certification preferred
- 3–5 years in recreation, leisure, or hospitality operations
- At least 1–2 years in a supervisory/management role
Thông tin khác
- Location: Halong Bay Resort, Quang Ninh Province
- Apply via IHG Careers
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