Trách nhiệm chính

• Support Tour Operator and Tailormade operations through booking administration, documentation, customer support, and operational coordination.
• Manage inbound enquiries and route requests to the appropriate teams.
• Export and review pre‑departure reports to ensure logistics are confirmed and completed within required timelines.
• Support concierge services, including reservation processes, payments, booking amendments, and customer communication.
• Coordinate with reservations teams to ensure all booking components are confirmed and documentation is issued within company guidelines.
• Monitor balance payments and ensure compliance with partner terms and conditions.
• Review OTA bookings to ensure all elements are accurately confirmed.
• Support sales teams with discrepancy reporting and issue resolution.
• Coordinate administrative activities with internal stakeholders including IT, Finance, and operational teams.
• Identify opportunities to improve processes, systems, and standard operating procedures.
• Process quotes and convert bookings through agency portals, email, CRM systems, and telephone channels.
• Accurately upload itineraries and booking details into relevant systems.
• Communicate logistics, payment information, and travel details with agency partners.
• Assist with simple quotations, transfers, tours, and short itineraries.
• Provide cover and case support for Tailormade Experts during leave periods.
• Maintain a high level of accuracy across all internal and external documentation.
• Participate in training programs covering products, destinations, suppliers, and operational updates.
• Share knowledge and support training initiatives across the TourHub network.
• Stay informed on industry trends, destinations, suppliers, and customer preferences.
• Work closely with Tailormade Experts to continually develop destination knowledge.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Yêu cầu

• Minimum 1 year of experience in tourism, travel, or inbound tourism.
• Fluent written and spoken English.
• Advanced computer skills and confidence learning new systems.
• Proficiency with Microsoft Office applications.
• Experience using CRM systems and online booking platforms.
• Strong customer service and communication skills.
• Excellent organisational and multitasking abilities.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.
• Strong problem‑solving skills and solution‑focused mindset.
• Willingness to travel for business when required.

Yêu cầu ưu tiên

• Additional European language skills are advantageous.
• Experience using CRM systems and online booking platforms is advantageous.

Phúc lợi

• Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry.
• Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more.
• Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development.
• Learning & Development: Access to Learning with 24,500+ courses; individualized development pathways.
• Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations.
• Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age.
• Give Back: Corporate Social Responsibility program; paid parental and volunteer leave.
• Sustainability: We're committed to protecting the environment essential to tourism's future.

Thông tin khác

• Applications close: