Trách nhiệm chính

• Lead APAC upselling strategy and performance initiatives.
• Manage and optimize Go Up implementation and adoption across the region.
• Develop regional upselling frameworks, KPIs and reporting.
• Identify opportunities to increase upgrade conversion and ancillary revenue.
• Monitor hotel performance and recommend corrective actions.
• Share best practices across APAC hotels.
• Assist in the development and maintenance of APAC room type performance reporting.
• Analyze room category performance, displacement and mix optimization opportunities.
• Support hotels during budgeting and forecasting processes.
• Identify inventory structure optimization opportunities.
• Support new hotel openings and room type setup strategies.
• Coordinate room type initiatives with Global Revenue Management.
• Support hotels in reviewing upselling processes, including front office check-in upselling, restaurant upselling and other guest facing opportunities.
• Align practices, processes and reporting across APAC hotels where regional consistency is required.
• Coordinate action plans and follow up with hotel teams to ensure agreed strategies are implemented.
• Support data and reporting integrity by coordinating with hotel teams on PMS transaction codes, revenue mapping and system setup where required.
• Share best practices and create scalable methodologies for future openings, integrations and additional hotels in the region.
• Development of internal and external benchmarking processes and methodologies.
• Deliver training programs to Revenue Managers and hotel commercial teams.
• Develop educational materials and best practice guides.
• Support onboarding of new Revenue Managers.
• Promote consistency of revenue management practices across APAC.
• Assist in the development of APAC Total Revenue Management framework.
• Identify ancillary revenue opportunities.
• Coordinate F&B, Spa and other revenue initiatives.
• Track TrevPAR performance.
• Support pilot projects and implementation.
• Support the APAC Revenue Management function with strategic projects and regional initiatives.
• Support the Managing Director APAC and APAC Corporate Office in the preparation of materials for Head Office and regional committees, particularly in relation to ancillary revenues, room type performance and Total Revenue Management topics.
• Develop regional dashboards, reporting and performance analysis.
• Support preparation and analysis of Business Reviews, Budget Reviews, Forecast Reviews and performance updates.
• Assist in the development of SOPs, guidelines and best practices.
• Support implementation of new systems, tools and revenue management processes.
• Coordinate with Global Revenue Management on regional projects.
• Lead regional implementation projects.
• Support new openings and hotel integrations.
• Coordinate cross functional initiatives involving Revenue, Sales, Marketing, Operations and IT.
• Drive adoption of new commercial tools and technologies.

Yêu cầu

• Degree in business studies or hotel management.
• Revenue Management training will be valued positively.
• Fluent English and Vietnamese.
• Minimum 5 years Revenue Management experience including Cluster, Portfolio or Area responsibilities.
• Knowledge and experience in Pricing, Forecasting, Benchmarking.
• Knowledge of upselling management and upselling tools and/or programmes would be an asset.
• Knowledge of Opera, Switch, Duetto will be valued.
• Knowledge of SAP.
• Knowledge of hotel operations.
• Demonstrate strong analytical and numerical skills.
• Ability to inspire and lead a team by example.
• Ability to work under pressure while always paying attention to detail.
• Leadership, proactivity, and initiative.

Yêu cầu ưu tiên

• Knowledge of upselling tools and/or programmes would be an asset.
• Knowledge of SAP.
• Revenue Management training will be valued positively.

Mức lương

• Thỏa thuận

Phúc lợi

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Thông tin khác

• Based in Ho Chi Minh Corporate Office (Vietnam).
• We promote equality and diversity and support sustainable growth of the industry.