Trách nhiệm chính

• Support specialised segment customers and colleagues to remediate customer information on new systems.
• Ensure customer details are correctly recorded and verified.
• Collate and pass on feedback to the technology / project team.
• Ensure new technology solutions and mainframes are performing as intended.
• Manage the customer experience, ensuring controlled and efficient delivery of required services in conjunction with effective communications.
• Collaborate with internal stakeholders, ensuring business partners in product and operations are proactively engaged when required to ensure successful outcomes.
• Follow all standards of work instructions as relevant to deliver on transactional banking products.
• Develop rapport with customers and colleagues and be the point of contact and coordination to resolve all queries.
• Complete all tasks within required SLAs for product and servicing.
• Apply the sun-down rule – get back to customers by the end of the day with a resolution or with an update on when their query will be resolved.
• Work with the product managers of a new product solution to pass on feedback and help to prioritise workflow.
• Other tasks are assigned by managers.

Yêu cầu

• 1-2 years’ experience in operation and administrative roles
• Effective communication in Vietnamese and English
• Customer-oriented and responsible
• Integrity, high commitment, and teamwork spirit

Yêu cầu ưu tiên

• Highly preferred experience in Banking domain

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package: attractive salary, 20-day paid annual leave, 7-day paid sick leave, 13th month salary, annual performance bonus, premium healthcare, monthly allowance for team activities, premium welcome kit and occasional gifts, extra benefits on work anniversary.
• Career and development opportunities: large scale products with modern technologies in banking domain, clear roadmap for career advancement in both technical and leadership pathways, access to digital learning platform such as Udemy, consistent and high-quality leadership training through the Distinctive Leadership program (DLP), specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs, sponsored English course with native teachers, opportunity for training in Australia.
• Professional and engaging working environment: hybrid working model and excellent work-life balance, state-of-the-art & modern Agile office, food and beverages in the office pantry, Employee Assistance Program to improve your physical and mental health, annual team activities and company events, a solid and talented team behind you – great people who love what they do.

Hình thức làm việc

• Hybrid working model

Thông tin khác

• Fixed Term contract (Maximum Term/Fixed Term)
• Ask about flexible work options