Trách nhiệm chính

• Implement activation plans with agents to increase awareness, adoption, and utilization of health ecosystem services and solutions.
• Execute in-app customer engagement campaigns that drive participation in health and wellness programs.
• Monitor customer journeys and identify opportunities to improve engagement, retention, and satisfaction.
• Collaborate with cross-functional teams to launch and promote new health ecosystem initiatives.
• Manage Health & Wellness content hub.
• Coordinate and execute health ecosystem campaigns, events, workshops, webinars, and promotional activities.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Work closely with marketing, digital, operations, and product teams to maximize campaign effectiveness.
• Manage campaign timelines, stakeholder communications, and performance tracking.
• Gather partners’ feedback and recommend improvements to services, processes, and customer experiences.
• Collaborate with Health Ecosystem Planning team to track and analyze key activation metrics such as active user rates, service utilization, partner participation, customer satisfaction and NPS, campaign ROI.
• Prepare regular reports and collect relevant insights for management.
• Stay informed about healthcare, wellness, digital health, and ecosystem trends.
• Support process enhancement initiatives to improve operational efficiency and customer experience.
• Support activation and ongoing engagement of healthcare providers, clinics, hospitals, wellness partners, and other ecosystem stakeholders.
• Coordinate with partners to develop joint campaigns, events, and initiatives that drive ecosystem utilization.
• Handle team’s administrative process & ensure related documentation is in place.

Yêu cầu

• Bachelor's degree in Business Administration, Marketing, Healthcare Management, Public Health, Pharmacy, Life Sciences, or related disciplines.
• At least 2-5 years of experience in healthcare, insurance, health-tech, customer engagement, partnership management, business development, or ecosystem management.
• Experience managing cross-functional initiatives and stakeholder relationships.

Yêu cầu ưu tiên

• Experience in customer activation, loyalty programs, wellness programs, or healthcare services.
• Experience with CRM and digital engagement platforms.

Thông tin khác

• Report to: Manager, Ecosystem Development & Activation
• Location: Hochiminh City
• Function: Marketing and Partnership Distribution | Department: Health & Wellness - Ecosystem & Vitality Growth
• Role: Individual Contributor
• Job type: Toàn thời gian
• You must provide all requested information, including Personal Data, to be considered for this career opportunity.