Trách nhiệm chính

Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Use sales techniques, including up-selling, to maximize revenue while maintaining guest loyalty.
Determine and provide complimentary gifts to guests such as rewards points, show tickets, or gift certificates.
Promote brand image awareness internally and externally.
Process reservation requests, changes, and cancellations via phone, fax, or mail.
Enter Marriott Rewards information into software systems.
Perform general office duties including filing, emailing, typing, and faxing.
Assist management in training and motivating employees.
Monitor the performance of others to ensure adherence to quality standards.
Maintain professional appearance and confidentiality of proprietary information.

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Thông tin khác

Supervisor-Sales