Operations/Floor Supervisor (E-gaming Club)
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
10/11/2026
Về công việc
Trách nhiệm chính
- Supervise daily gaming floor operations to ensure a seamless flow of activities.
- Monitor the performance of gaming machines and systems, ensuring they are functioning correctly and efficiently.
- Assist in managing the gaming floor staff, providing direction, coaching, and feedback as needed.
- Ensure that all staff are adhering to company policies, gaming regulations, and customer service standards.
- Support the Shift Manager in handling customer inquiries, complaints, and special requests.
- Assist in the training and development of new staff members, ensuring they are equipped to perform their duties effectively.
- Conduct regular checks to ensure that security protocols and asset protection measures are being followed.
- Ensure accurate payouts and assist in monitoring electronic gaming systems and table games.
- Prepare shift reports detailing significant events, customer interactions, and any incidents or irregularities.
- Address and resolve minor operational issues promptly and elevate more complex problems to the Shift Manager or Operations Manager.
- Support marketing and promotional activities by ensuring proper execution during shifts.
- Assist in maintaining a clean, safe, and welcoming environment for both guests and staff.
Yêu cầu
- Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Gaming Management, or a related field.
- At least 3 years of operational supervisory experience, preferably in a gaming or entertainment environment, with specific expertise in slot machine operations.
- Deep knowledge of various types of slot games, including their mechanics, rules, and regulations.
- Demonstrated leadership skills with the ability to effectively manage and motivate staff.
- Strong problem-solving, decision-making, and customer service skills.
- Effective communication and interpersonal abilities, with fluency in English is a must; proficiency in Korean (TOPIK level 4 or equivalent) is preferred.
- Familiarity with the latest gaming technology and trends.
- Flexibility to work in shifts, including nights, weekends, and holidays.
Mức lương
- Pay: From 15,000,000₫ per hour
Phúc lợi
- Competitive salary and comprehensive benefits
- Duty meals at hotel’s canteen (2 meals per shift)
- Tips and foreign language allowances (English/Korean/Chinese/Japanese)
- Night shift allowance and overtime allowance
- Bonuses/gifts on public holidays
- 13th-month salary and performance-based bonuses
- 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
- Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
- 24/7 accident insurance and health insurance
- Periodic health check-ups and annual team-building activities
- Professional uniforms, including laundry and pressing services
- Opportunities to attend advanced professional training courses and enhanced foreign language classes
- Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
Hình thức làm việc
- Work Location: In person
Thông tin khác
- Expected hours: 44.0 per week
- Job Type: Full-time
Việc làm liên quan
10 - 13 triệu
Hà Nội
10 - 13 triệu
Hà Nội
Thỏa thuận
TP. Hồ Chí Minh
Thỏa thuận
TP. Hồ Chí Minh