Trách nhiệm chính

• Ensure NAB meets its obligations in relation to Know Your Customer (KYC) for existing customers.
• Lead a group of associates conducting Customer Due Diligence reviews to ensure financial crime compliance.
• Provide leadership, coaching, development and meet operational SLAs.
• Manage operational and processing activities within the function to ensure efficient, accurate delivery aligned with SLAs and performance targets.
• Act as the key escalation point for all Customer Due Diligence matters in Vietnam.
• Liaise with key business stakeholders to understand business specific requirements and concerns.
• Monitor teams' performance against agreed SLAs.
• Oversee workflow and resource allocation to maintain optimal staffing levels and cost-effective operations.
• Foster a culture of continuous improvement by identifying and implementing process enhancements.
• Monitor and report on team performance, addressing gaps through coaching and development.
• Action all regulatory/internal audit items within prescribed timelines.
• Ensure compliance to all required policies, processes and training.
• Ensure all change requirements, delivery and implementation are in line with NAB’s risk tolerance to meet Financial Crime regulatory and legal obligations.

Yêu cầu

• Minimum 8 to 15 years experience in process execution and operational role, highly preferable in Banking or Financial Service industry.
• At least 5-7 years experience in Leadership role, prefer experience with large scale team.
• Proven working experience in Customer Due Diligence (CDD) or KYC Operations for individual and non-individual customers in financial institutions.
• Excellent verbal and written communication in both English and Vietnamese.
• Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.
• Demonstrated experience in operations, quality management, process improvement, project management or related function.
• Strong interpersonal and communication skills with the ability to effectively engage and influence stakeholders at all levels.
• Strong time management and organisation skills.
• Customer driven commercial approach to business.
• Experience in making sound decisions and judgments.
• Ability to adapt to changing priorities.
• Ability to analyse qualitative and quantitative data and draw conclusions.
• Strong understanding of risk and controls.
• Understanding of AML/CTF Legislation (desirable).

Yêu cầu ưu tiên

• Understanding of AML/CTF Legislation (desirable).

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package.
• Attractive salary and benefits.
• 20-day annual leave and 7-day sick leave.
• 13th month salary and Annual Performance Bonus.
• Premium healthcare for yourself and family members.
• Monthly allowance for team activities.
• Premium welcome kit and occasional gifts of appreciation.
• Large scale products with modern technologies in banking domain.
• Clear roadmap for career advancement in both technical and leadership pathways.
• Premium account on Udemy.
• English learning with native teachers.
• Hybrid working model and excellent work-life balance.
• Well-equipped & modern Agile office with fully-stocked pantry.
• Annual company trip and events.
• Solid and talented team behind you – great people who love what they do.

Hình thức làm việc

• Hybrid working model and excellent work-life balance

Thông tin khác

• If this excites you, let's have a chat over a cup of coffee!