Customer Success & Growth Specialist (SaaS/IT)
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
21/11/2026
Về công việc
Trách nhiệm chính
- Guide new clients through seamless onboarding, system configuration, and product training (via emails, calls, or video demos).
- Act as the primary point of contact for customer inquiries, troubleshooting issues, and monitoring user satisfaction.
- Identify upsell and cross-expansion opportunities within existing accounts.
- Gather satisfied client testimonials.
Yêu cầu
- Experience: 1 to 3+ years of experience in Customer Success, Account Management, Growth Marketing, or B2B SaaS environments.
- Exceptional written and spoken English proficiency.
- Tech‑savvy and quick to master new software platforms.
- Highly organized, capable of multitasking across customer support tickets, partner meetings, and marketing tasks in a fast‑paced environment.
- Proactive problem‑solver with a collaborative attitude.
Yêu cầu ưu tiên
- Knowledge of Facilities Management or operations software is a major bonus.
Mức lương
- Competitive Compensation
Thông tin khác
- This is a freelance full‑time role based in Ho Chi Minh City. You may have to work night hours where needed to support overseas clients.
Việc làm liên quan
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TP. Hồ Chí Minh
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