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Customer Care Representative

Mac Marketing

1. Customer Consultation and Care • Engage with customers via phone, email, and social media platforms (such as Facebook). • Listen attentively to their inquiries, concerns, and feedback. • Provide accurate information and personalized assistance to enhance their overall experience. 2. Guidance on Company Services • Act as a knowledgeable point of contact for customers, guiding them in using our services effectively. • Explain the features, benefits, and value propositions of our offerings. 3. Information Management: • Regularly update and supplement customer information. • Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones. 4. Financial Monitoring and Issue Resolution: • Monitor fees, promptly address complaints, and handle cancellations. • Keep track of customer feedback and report any issues for timely resolution. 5. Proactive Customer Engagement • Initiate proactive outreach to gather feedback from customers. • Call clients in person when necessary to understand their needs and preferences. 6. Relationship Building • Establish and nurture strong customer relationships. • Continuously monitor customer situations and provide timely advice and support.

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TMI株式会社
税コード: 0109904638
ハノイ市ナムトゥーリエム区チュンヴァン、トーフー通り48番地、Viwaseenタワー21階