Trách nhiệm chính

• Monitor and improve system health through continuous enhancement of monitoring, logging, and alerting platforms, fine‑tuning thresholds to reduce false positives.
• Participate in on‑call rotations, investigate, troubleshoot, and resolve production incidents, and conduct post‑incident reviews and root cause analysis.
• Define, monitor, and report Service Level Indicators (SLIs) and Service Level Objectives (SLOs), analyze reliability trends, and drive performance optimization initiatives.
• Develop automation scripts, operational tools, and workflows using Bash, Python, and IaC practices, and maintain deployment pipelines to reduce manual effort.
• Support safe deployment of production changes, conduct pre‑ and post‑deployment validations, and prepare rollback plans.
• Monitor backup operations, participate in disaster recovery testing, and maintain operational runbooks and documentation on Confluence.

Yêu cầu

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications Engineering, Information Systems, or related disciplines.
• Minimum 2–4 years of experience in Systems Operations, DevOps, Site Reliability Engineering (SRE), or related infrastructure operations roles within production environments.
• Strong knowledge of Linux administration and troubleshooting.
• Good understanding of networking fundamentals including TCP/IP, DNS, Load Balancers, and network diagnostics.
• Hands‑on experience with Docker and Kubernetes platforms.
• Proficiency in Bash and/or Python scripting for automation and operational tasks.
• Experience using Git and at least one CI/CD platform such as GitHub Actions, GitLab CI, Azure DevOps, or Jenkins.
• Practical experience with monitoring and observability platforms such as Prometheus/Grafana, ELK Stack, CloudWatch, Zabbix, or equivalent solutions.
• Willingness to participate in scheduled on‑call support rotations and incident response activities.

Yêu cầu ưu tiên

• Hands‑on experience with cloud platforms such as AWS or Microsoft Azure.
• Experience with Infrastructure as Code and configuration management tools such as Terraform and Ansible.
• Professional certifications such as Certified Kubernetes Administrator (CKA), AWS Certified SysOps Administrator, AWS Certified Solutions Architect, Microsoft Azure Administrator Associate.
• Understanding of ITIL / ITSM practices and operational governance frameworks.
• Experience working in financial services, banking, insurance, or highly regulated environments.
• Strong problem‑solving capability, structured incident handling approach, and excellent documentation practices.

Thông tin khác

• Job purpose: ensure stability, availability, performance, and resiliency of TCB’s critical systems.
• Key relationships include Head of IT Operation & Infrastructure and various internal stakeholders.
• Foreign language requirement: ability to read and understand technical documentation in English.