Trách nhiệm chính

• Operate, support and continuously improve enterprise AI platforms and associated production environments.
• Manage platform reliability, availability and performance across AI and data workloads.
• Monitor, troubleshoot and resolve production incidents, service disruptions and performance issues.
• Support onboarding and operationalisation of new AI use cases.
• Implement automation to improve platform support, operational processes and deployment pipelines.
• Participate in platform upgrades, releases and change management activities.
• Develop and maintain operational runbooks, technical documentation and support procedures.
• Drive platform observability through logging, monitoring and alerting capabilities.
• Collaborate with engineering teams to improve resiliency, scalability and operational readiness of AI workloads.
• Contribute to platform governance, compliance and audit requirements.
• Participate in post-incident reviews and continuous improvement initiatives.
• Ensure adherence to enterprise technology standards, security controls and operational best practices.
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Yêu cầu

• 7+ years of experience in technology environments
• Strong experience supporting and operating production platforms or large-scale enterprise applications
• Hands‑on experience with cloud‑based data and AI platforms
• Strong troubleshooting and problem‑solving capabilities
• Experience with incident, problem and change management processes
• Solid understanding of software development lifecycle and production support practices
• Strong stakeholder management and communication skills
• Passion for operational excellence, automation and platform reliability
• AWS services including S3, RDS, Redshift, Glue, Athena, DynamoDB, EMR, Kinesis or similar cloud technologies
• Databricks, Apache Spark and Kafka
• Python and SQL
• CI/CD tooling and deployment automation
• GitHub, Jenkins and platform automation tools
• Monitoring, logging and operational support tooling
• Experience supporting data, analytics or AI platforms in production environments
• Experience deploying or supporting Machine Learning and Generative AI solutions
• Familiarity with MLOps concepts and AI platform governance
• Understanding of LLM evaluation methodologies and AI model lifecycle management
• Exposure to AI platform engineering, model deployment or AI infrastructure operations

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package
• 20-day paid annual leave
• 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

Hình thức làm việc

• Hybrid working model

Thông tin khác

• We are building and operating enterprise‑scale AI platforms that enable teams across the organisation to deploy, manage and scale AI‑driven solutions.
• If this excites you, let’s have a chat over a cup of coffee!