[Long An] Chuyên viên Cao cấp Khách hàng Cá nhân
応募締切:
21/11/2026
仕事内容
Trách nhiệm chính
- Advise and provide personal financial products and services that match customers' needs, ensuring compliance and minimizing risks when processing transactions.
- Perform transactions and consultations accurately, completely, quickly, and in a timely manner, meeting SLAs and service quality standards.
- Update information on products, processes, regulations, marketing programs, new sales campaigns, and instructions from Techcombank to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to improve product, process, and policy issues.
- Perform work in accordance with the bank's policies, procedures, regulations, and instructions.
- Identify customer information and warning signs before, during, and after transactions, ensuring compliance with Techcombank's processes and regulations.
- Manage credit risk and operational risk on the assigned customer list in accordance with regulations and instructions of the bank.
- Comply with post-borrowing inspection processes and control the customer's capital use purpose, collateral, financial situation, and other aspects.
- Identify, report, and participate in handling operational risks.
- Participate in training programs, self-learning, and personal development plans.
- Build organizational culture and embody Techcombank's core values and behavioral standards.
Yêu cầu
- At least 5+ years of experience in Banking field in a similar position
- Graduated from a regular university, preferably in economics - finance - banking
- Proficient in using office software: word, excel, powerpoint
Thông tin khác
- Key Relationships - Direct Manager: Senior Manager/ Manager, Retail Banking; Branch Manager; Senior Manager, Direct Sales Center
- Key Relationships - Direct Reports: N/A
- Key Relationships - Internal Stakeholders: Teams inside and outside RBG
- Key Relationships - External Stakeholders: Individual customers, competitors…