Trách nhiệm chính

• Manage the Reconciliations team, ensuring timely and accurate delivery.
• Oversee workflow, support the team, and ensure compliance with policies and procedures.
• Support control environment management, problem‑solving activities, process and change initiatives.
• Provide training where required and reduce risk while handling increased volumes.
• Lead the team through an Automation Operating Model, managing resources and capacity.
• Build close relationships with business partners and customers for timely issue resolution.
• Review auto‑match rates and KPIs, promoting improvements to minimise exception handling.
• Identify and support opportunities to transform and optimise operations performance.
• Coach, monitor, and supervise direct reports to ensure compliance with regulator and external legislation.
• Oversee training and development opportunities, organising on‑the‑job training and experiential learning.
• Monitor individual and team performance, engagement, and provide feedback and improvement plans.

Yêu cầu

• Minimum 7 to 10 years experience in process execution, data processing and operational role; highly preferable in Banking or Financial Services.
• At least 3 to 5 years experience in a Leadership role.
• Excellent verbal and written communication in English and Vietnamese.
• Experience with Excel (must have), SAP and PowerBI (nice to have).
• Reporting skills and experience working with cross‑functional teams.
• Strong stakeholder management and engagement skills.
• Strong focus on customer experience and handling each interaction with the customer front of mind.
• Team‑centric mindset and supportive team culture.
• Strong people leadership and coaching skills to influence team behaviours.
• Well organised with ability to prioritise tasks and meet fixed timelines.
• Experience in process and change execution.
• Ability to drive outcomes and proactively identify opportunities for improvement.

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package
• 20‑day paid annual leave and 7‑day paid sick leave
• 13th month salary and annual performance bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary
• Career and development opportunities, including digital learning platform and leadership training
• Hybrid working model and excellent work‑life balance
• State‑of‑the‑art modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program
• Annual team activities and company events
• Inclusive workplace culture with flexible work options

Hình thức làm việc

• Hybrid working model

Thông tin khác

• Job type: Fixed Term contract
• Location: Hà Nội