Trách nhiệm chính

• Provide technical leadership and mentorship to Junior Helpdesk team.
• Serve as primary escalation point for complex incidents and technical issues.
• Oversee and perform network maintenance, management, and troubleshooting.
• Manage and maintain cloud infrastructure (Azure, GCP) including setup, configuration, monitoring, and optimization.
• Coordinate with vendors and partners to implement and maintain IT solutions according to client standards.
• Implement and manage cybersecurity patching, vulnerability remediation, and incident response.
• Advise on and enforce data privacy and security controls, ensuring compliance with company and Zone policies.
• Support data governance initiatives and provide hands‑on support for data‑related topics.
• Liaise with vendors to ensure timely and effective delivery of IT services and projects.
• Lead or support IT projects related to end‑user support, infrastructure upgrades, and process improvements.
• Maintain accurate documentation and reporting for all activities.
• Provide onsite hardware and software support for laptops, desktops, mobile devices, printers, meeting rooms, and other IT equipment.
• Troubleshoot end‑user IT issues and coordinate with vendors, network, server, and infrastructure teams when required.
• Perform device installation, replacement, setup, relocation, and removal, including hardware refresh and asset collection.
• Provide VIP, urgent IT support, and smart‑hands support for IT equipment, meeting rooms, company events, and special activities.
• Support software upgrades, system migration, patching, IT deployment, and project activities.
• Maintain IT asset records, equipment checks, documentation, and status reporting.

Yêu cầu

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3–5 years of hands‑on experience in IT Support, Infrastructure, or System Administration, preferably within FMCG or Tech companies.
• Proven experience with cloud platforms (Azure, AWS, GCP) and their implementation in enterprise environments.
• Solid knowledge of network management, cybersecurity, and data privacy controls.
• Familiarity with data governance concepts and practical experience supporting data‑related initiatives.
• Strong troubleshooting, communication, and collaboration skills.
• Experience working with vendors and cross‑functional teams.

Yêu cầu ưu tiên

• Experience with DevOps tools and practices is a plus.
• Ability to deliver training and guidance to junior staff.
• Strong documentation and reporting abilities.

Mức lương

• Attractive and competitive salary package.

Phúc lợi

• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th‑month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well‑being.
• Access to the Well‑being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Support with a company‑provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.

Hình thức làm việc

• Làm việc tại văn phòng khách hàng, Sai Gon Ward.

Thông tin khác

• Full‑time position.