Trách nhiệm chính

• Engage with employees via email, live chat, intranet, and phone to resolve HR inquiries of low to moderate complexity.
• Serve as first point of contact for employment‑related questions.
• Assist employees with navigating self‑service functions to initiate HR transactions.
• Communicate and educate callers about HR policies and procedures (payroll, compliance, onboarding, benefits, compensation, timekeeping, etc.).
• Collect relevant information and involve other specialists when issue is beyond scope.
• Navigate multiple web‑based systems, ensuring confidentiality and accurate data entry.
• Meet client and Compass expectations around productivity, performance, schedule adherence, and channel availability.
• Demonstrate strong written/typing and verbal communication skills in English and Spanish.
• Build understanding of common questions, procedures, and resolutions.
• Work collaboratively with team members to provide encouragement, answers, and customer insights.
• Perform other duties as assigned.

Yêu cầu

• High school diploma required; 2–4 year college degree preferred.
• 1–3 years of contact center or administrative HR experience, customer‑focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred.
• Experience navigating multiple web‑based systems simultaneously with accurate data entry.
• Ability to learn and retain wide range of information.
• Remain engaged and responsive to internal communications with client and Compass.
• Self‑reliant, information seeker mindset.
• Keen problem solver with good judgment.
• Express opinions professionally, work with humility, continuous coaching.
• Cultivate team culture and promote positive work environment.

Yêu cầu ưu tiên

• Previous experience working remotely.
• Ability to work in a separate noise‑free room with reliable high‑speed internet and backup power.
• Technical familiarity with Windows computer, wired internet, webcam, headset, DUO Mobile, screen capture module, etc.

Mức lương

• Thỏa thuận

Phúc lợi

• Fully remote work environment.
• Contract position offering competitive wages.
• Comprehensive training on products and services.
• Career development opportunities, including internal promotions.
• Positive and growing work culture valuing diversity and inclusivity.

Hình thức làm việc

• Remote

Thông tin khác

• Availability: Full‑time shifts within hours of operation 10:30 AM to 10:00 PM, Sun‑Thu or Mon‑Sat, and a few shifts Mon‑Fri 8:00‑4:30, all shifts 40 hours a week.
• Compass headquartered in Columbus, OH, USA but this is a remote position.