Site Reliability Engineer (SRE)
Hà Nội
Application deadline:
18/11/2026
About This Job
Trách nhiệm chính
- Monitor and improve system health through continuous enhancement of monitoring, logging, and alerting platforms, fine‑tuning thresholds to reduce false positives.
- Participate in on‑call rotations, investigate, troubleshoot, and resolve production incidents, and conduct post‑incident reviews and root cause analysis.
- Define, monitor, and report Service Level Indicators (SLIs) and Service Level Objectives (SLOs), analyze reliability trends, and drive performance optimization initiatives.
- Develop automation scripts, operational tools, and workflows using Bash, Python, and IaC practices, and maintain deployment pipelines to reduce manual effort.
- Support safe deployment of production changes, conduct pre‑ and post‑deployment validations, and prepare rollback plans.
- Monitor backup operations, participate in disaster recovery testing, and maintain operational runbooks and documentation on Confluence.
Yêu cầu
- Bachelor’s degree in Information Technology, Computer Science, Telecommunications Engineering, Information Systems, or related disciplines.
- Minimum 2–4 years of experience in Systems Operations, DevOps, Site Reliability Engineering (SRE), or related infrastructure operations roles within production environments.
- Strong knowledge of Linux administration and troubleshooting.
- Good understanding of networking fundamentals including TCP/IP, DNS, Load Balancers, and network diagnostics.
- Hands‑on experience with Docker and Kubernetes platforms.
- Proficiency in Bash and/or Python scripting for automation and operational tasks.
- Experience using Git and at least one CI/CD platform such as GitHub Actions, GitLab CI, Azure DevOps, or Jenkins.
- Practical experience with monitoring and observability platforms such as Prometheus/Grafana, ELK Stack, CloudWatch, Zabbix, or equivalent solutions.
- Willingness to participate in scheduled on‑call support rotations and incident response activities.
Yêu cầu ưu tiên
- Hands‑on experience with cloud platforms such as AWS or Microsoft Azure.
- Experience with Infrastructure as Code and configuration management tools such as Terraform and Ansible.
- Professional certifications such as Certified Kubernetes Administrator (CKA), AWS Certified SysOps Administrator, AWS Certified Solutions Architect, Microsoft Azure Administrator Associate.
- Understanding of ITIL / ITSM practices and operational governance frameworks.
- Experience working in financial services, banking, insurance, or highly regulated environments.
- Strong problem‑solving capability, structured incident handling approach, and excellent documentation practices.
Thông tin khác
- Job purpose: ensure stability, availability, performance, and resiliency of TCB’s critical systems.
- Key relationships include Head of IT Operation & Infrastructure and various internal stakeholders.
- Foreign language requirement: ability to read and understand technical documentation in English.
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