Senior Specialist, Business Technology Partner (Manager)
TP. Hồ Chí Minh (mPlaza Saigon,No. 39 Le Duan Street,Sai Gon Ward,Ho Chi Minh City,Hồ Chí Minh 700000)
Application deadline:
31/10/2026
About This Job
Trách nhiệm chính
- Local demand coordination: capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
- Execute local activation tasks: support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation) in line with the activation plan.
- Business readiness training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
- Hypercare and issue triage: provide first-line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
- Adoption monitoring: track basic adoption/usage signals and user feedback; elevate risks, adoption barriers and unmet needs.
- Risk compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
- Continuous improvement: act as ‘eyes and ears’ in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
- Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams.
Yêu cầu công việc
- Typically 5 years’ experience in technology-related roles (business analyst, implementation specialist, digital project coordination) in a regulated environment.
- Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI; ability to learn configuration/admin basics.
- Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity is beneficial.
- Strong communication skills; confidence training/supporting end users and translating between business needs and technical updates.
- Business Process Design
- Business Process Improvements
- Business Requirements Analysis
- Governance Management
- Information Technology (IT)
- Product Demonstrations
- Program Management
Hình thức làm việc
- Hybrid
Thông tin khác
- Employee Status: Regular
- Relocation: No relocation
- VISA Sponsorship: No
- Travel Requirements: No Travel Required
- Flexible Work Arrangements: Hybrid
- Shift: Not Indicated
- Valid Driving License: No
- Hazardous Material(s): N/A
- Job Posting End Date: 10/31/2026
- Requisition ID: R416959
- Current Employees applyHERE
- Current Contingent Workers applyHERE
- Search Firm Representatives Please Read Carefully
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