Trách nhiệm chính

• Process information to assist clients on deregistered company cases requiring investigation, blocking, and account closure.
• Coordinate with onshore and offshore DRCO team to ensure timely client responses.
• Request, track, and follow up on account blocks and closures for complex products and services.
• Manage DRCC mailbox, review and respond to inbound queries and escalation requests.
• Operate within defined processes, policies and guidelines, contributing to refinement.
• Maintain detailed knowledge of NAB products, processes, policies and procedures.
• Ensure compliance with external legislation, bank standards and internal operating policies.

Yêu cầu

• Minimum 1-2 years of working experience in operations, preferably in banking or financial services.
• Excellent verbal and written communication in English and Vietnamese.
• Understanding of compliance obligations.
• Ability to grasp complex ideas and process changes.
• High level of attention to detail.
• Demonstrate curious mindset and ability to investigate.
• Well organized and able to prioritise tasks.
• High commitment and teamwork spirit.

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package
• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary
• Exciting career and development opportunities
• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA
• Sponsored English course with native teachers
• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do
• A diverse and inclusive workplace

Hình thức làm việc

• Hybrid working model

Thông tin khác

• Job posting end date not specified
• Job type: contract
• Location: Hà Nội