Trách nhiệm chính

• To handle all reservations by telephone, fax, e-mail.
• To handle group reservations.
• To update reservations in the PMS received via the interface.
• To adhere to all reservation standards.
• To understand and be able to answer all questions about rates, room categories and seasonality.
• To sell rates according to availability and yield strategy.
• To maintain and develop guest contact.
• Handling all reservation documents and correspondence correctly and conscientiously.
• Applying company credit policy.
• To pass on sales leads to Sales managers.
• Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.
• Efficient and complete communication with all other departments, especially front desk, accounting and sales.
• Complete knowledge of the property management system.
• Working knowledge of Microsoft Word and Excel, Internet and e-mails.
• To participate in team or department meetings.
• To cooperate with and assist team members.
• Participating in all trainings as required.
• To be able to clearly communicate information to guests or colleagues.
• To have complete knowledge of the following: The Hotel and all outlets; The area; The company; Sister properties; Special events in the area...
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually, wear the correct uniform and name tag at all times.
• To perform any other duties as assigned to him/her by management...

Yêu cầu

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Selling skills
• Knowledge of current market trends
• Micros/Fidelio or Opera PMS
• Microsoft Office
• At least 2 years in international hotels in the same position

Mức lương

• Mức lương: 5 - 8 triệu VND/tháng

Phúc lợi

• Working time: 48 hours/week, from 01 to 1,5 day off/week.
• At least 12 days of annual leave per year.
• Competitive income.
• Monthly service charge.
• Health insurance benefits in accordance with Health Insurance policy.
• Private healthcare insurance provided in accordance with hotel policy.
• Staff meals and free parking.
• Preferential rates on hotel services in accordance with hotel policy.
• Employee Birthday benefit (depend on job band).
• 13th-month salary, holiday and Tet bonuses, annual health checkups, and team-building activities...

Thông tin khác

• Số lượng tuyển: 1
• Hạn nộp: 30/11/2026
• Please contact us during office hours, Monday through Friday, from 8:30 AM to 5:00 PM.
• Phone numbers: 0236******* (Ext. 5818) – 0905****** (Recruitment Team).