Trách nhiệm chính

• Lead investigation and resolution of complex production issues and customer-reported incidents.
• Handle user access management and data management (importation, update, migration etc.) requests.
• Lead troubleshooting and coordinate with Dev, Infra, and Network teams.
• Analyse application logs, SQL data, and system behaviour to identify root causes.
• Coordinate with Development, QA, Product Management, Infrastructure, and Customer Support teams to drive issue resolution.
• Track, follow up, and ensure timely closure of action items across cross-functional teams.
• Perform root cause analysis (RCA) and recommend preventive and corrective actions.
• Drive continuous improvement initiatives to reduce incident volume and improve product stability.

Yêu cầu

• 4-6 years of working experience in L2 production/application support.
• Proficient in writing SQL queries for data analysis and issue investigation.
• Ability to verify and validate data across multiple systems and databases.
• Hands‑on experience in converting Excel data into SQL scripts.
• Experience in troubleshooting application errors using logs, SQL queries, and system diagnostics.
• Good understanding of enterprise application architecture and business workflows.
• Experience in integration troubleshooting (REST APIs, file‑based, message‑based and service integrations).
• Familiarity with monitoring and logging tools such as Grafana, Kibana, Splunk, or similar tools.
• Working knowledge of programming languages and software development lifecycle (SDLC), release management, and incident management processes.
• Excellent business communication and stakeholder management skills.
• Excellent domain knowledge – a very good understanding of the business, applications, and functionalities.
• Strong ownership with the ability to drive issues to closure.
• Excellent follow‑up and action tracking skills.
• Strong analytical and problem‑solving abilities.
• Ability to quickly understand business processes and product functionality.
• Experience coordinating across multiple teams and managing competing priorities.
• Customer‑focused mindset with a commitment to delivering high‑quality support.

Mức lương

• Thỏa thuận

Thông tin khác

• Company Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
• Additional Information: We support your development! If you don’t match 100% of the requirements, don’t hesitate to apply anyway. Eurofins companies are committed to supporting your career development.
• We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity.
• Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025.
• Find out more on our Careers page: https://careers.eurofins.com/