Head of Transition and Workforce Management
TP. Hồ Chí Minh
지원 마감일:
19/11/2026
직무 소개
Trách nhiệm chính
- Lead and govern end-to-end service transitions, from initial planning through implementation and service acceptance.
- Ensure transitions are properly planned, controlled, documented, and delivered with minimal business disruption.
- Identify and manage risks and dependencies across people, processes, technology, and data.
- Oversee strategic transformation initiatives, ensuring disciplined delivery and measurable outcomes.
- Establish effective transition governance, controls, reporting, and issue‑escalation processes.
- Lead demand forecasting, capacity planning, scenario planning, and workforce gap analysis.
- Translate business priorities and portfolio demand into workforce and hiring plans.
- Assess workforce capacity and capability to support current operations and future growth.
- Develop workforce migration, ramp‑up, ramp‑down, and organisational change plans.
- Partner with the Global Workforce Planning team to coordinate workforce movements and transitions.
- Assess current workforce capabilities and identify future skill requirements.
- Partner with Talent Acquisition and Learning teams to build, buy, borrow, reskill, or upskill talent.
- Develop talent‑pipeline and capability plans aligned with business demand.
- Support workforce mobility and readiness for new services and transformation initiatives.
- Provide clear reporting on transition progress, workforce demand, capacity, risks, and delivery performance.
- Develop executive dashboards, performance measures, and workforce insights.
- Partner with senior business leaders and Group stakeholders to support strategic decision‑making.
- Influence cross‑functional teams and senior stakeholders to deliver agreed business outcomes.
Yêu cầu
- Approximately 12 to 15 years or more of experience across service transition, workforce planning, program or portfolio management, or business transformation.
- At least five years of senior leadership experience.
- Strong experience in workforce forecasting, capacity planning, and capability assessment.
- Bachelor’s degree in Business, Management, or a related discipline; an MBA or relevant postgraduate qualification is desirable.
- Experience in financial services, fintech, digital banking, or a global capability centre is preferred.
Yêu cầu ưu tiên
- Experience in financial services, fintech, digital banking, or a global capability centre.
Thông tin khác
- Maximum Term/Fixed Term (Fixed Term) employment.
- Competitive remuneration package and well-being offerings.