Trách nhiệm chính

• Ensure effective implementation of business advisory function to make TCB a key transactional bank serving customers in the assigned economic/portfolio.
• Provide transaction banking solutions for the entire value chain and achieve financial and non-financial goals of the assigned client portfolio by coordinating with related units.
• Implement GTS business plan for assigned list of customers, achieving financial and non-financial goals in annual KPI/KRA plan.
• Coordinate with WB and related departments to develop and implement ACP of strategic customer portfolio for GTS WB development, including customer, product, price, service and customer experience.
• Coordinate with product execution (TB & FM) to implement annual plans including sales planning and management.
• Collaborate with WB and related departments to understand customer segments, determine CVP for each segment, identify target customers and establish relationships.
• Collaborate with other departments to build and develop related products and services, including pricing policy, review and refine products and services based on data analysis of the economic sector/assigned customer set.
• Combine with other divisions and departments to provide solutions for the value chain for the WB customer's ecosystem.
• Ensure compliance with Techcombank's regulations.
• Build/maintain relationships with clients' leaders, ensuring TCB becomes the main transaction bank.
• Advise customers on corporate capital and effective GTS solutions to meet requirements, bringing added value.
• Motivate customers to perform authorization to exploit the value chain.
• Support growth in revenue and sales by coordinating development and providing solutions, creating strong relationships with customers on the company's portfolio of capital products provided through GTS distribution channels, responsible for end-to-end customer experience and satisfaction.
• Represent GTS at CST to develop solutions and provide end-to-end services, coordinate with Customer Service and Product Execution Teams to build integrated solutions.
• Initiate/consult services of the Exchange, including pricing, review, and service negotiations.
• Ensure optimal GTS service delivery in the customer value chain by monitoring transaction dashboards and proactively reviewing customer data.
• Responsible for KPI GTS in customer value chain.
• Lead and review overall process of service implementation and transactions, giving advice to improve service standards.
• Coordinate with GTS Solution and Service department and other departments to build and provide total solutions for customers.

Yêu cầu

• University degree or equivalent and related professional certificates in the field of Banking, Financial Accounting, priority given to top training institutions.
• Minimum of 7 years of experience in banking and finance (trading services, consulting, capital and/or wholesale banking) in senior positions in sales and marketing and have a recognized track record, receiving business and managing customer portfolio.
• Knowledge of GTS expertise in economic fields (customer needs, solution development, operation, risk management, etc.).
• Strong understanding of strategic financial metrics for group capital/CFO functions in key economic areas.
• Knowledge of customer experience and ability to build and develop customer journeys/databases/optimize operational processes.
• Knowledge of technology, thinking about digitization, application technology platforms for both businesses and banks.
• Capable of developing partners to integrate the system in the ecosystem with external organizations to develop total solutions.

Thông tin khác

• Job Purpose: The job holder ensures effective implementation of business advisory function to make TCB a key transactional bank serving customers in the assigned economic/portfolio and provides transaction banking solutions for the entire value chain, achieving financial and non-financial goals of the assigned client portfolio by coordinating with related units.
• Key Relationships: Direct Manager – Director, Global Transaction Banking Consulting; Direct Reports – None; Internal Stakeholders – State agencies (SBV, Ministry of Finance, Ministry of Justice, etc.), Partners, contractors, Enterprises in the industry, Customers (BOD and Executive Board), Associations.