Trách nhiệm chính

• Execute financial transactions such as deposits, withdrawals, and fund transfers accurately and efficiently.
• Resolve customer inquiries and provide essential banking services with professionalism.
• Support the sales team by identifying referral opportunities and providing operational processes.
• Strictly adhere to compliance and security to mitigate risks and ensure transaction integrity.
• Process all daily branch transactions for all customer segments accurately.
• Assist in marketing new products and services to active and non-active customers and seeking referrals.
• Provide customer feedback to managers and relationship managers to improve service approach.
• Carry out accurate and fast investigations to meet service and operations objectives.
• Complete CDD related documents for ETB clients.
• Reconcile sundry/suspense accounts in accordance with system policy.
• Handle customer enquiries about bank products and services at counters, phone, and email.
• Handle cash pick up delivery to customers and other banks.
• Ensure CIT service and card delivery service are delivered smoothly with zero complaints.
• Assist and backup team members for bulk cash counting and main cash arrangements.
• Coordinate with other departments to handle general mass market customer issues.
• Report and respond to customer transaction/profile to reconciliation team.
• Participate in Business Continuity Plan testing when required.
• Fully understand and strictly comply with group policies, work procedures and local regulatory requirements.
• Process various transactions over the counter including cheque book issuance, TD/TSD/FD deal setup, inhouse fund transfer, epos scanning, etc.
• Handle and hand over all instructions taken from customers over the counter to relevant units.
• Assist in attending to customers’ queries and complaints over the counter.
• Investigate customers’ issues and complaints.
• Assist in revenue generation through active tagging and referral of potential customers to sales.
• Maintain all entries, records, and reports in storage space.
• Assist in branch administrative duties and other ad-hoc activities as assigned by the line manager.

Yêu cầu

• Bachelor’s degree in a related field
• Certificate of cash counting issued by the State bank of Viet Nam
• Vietnamese and English are mandatory

Phúc lợi

• Core bank funding for retirement savings, medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Minimum global standards for annual and public holiday, combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits
• Continuous learning culture to support growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Inclusive and values-driven organisation that embraces and celebrates diversity

Hình thức làm việc

• Onsite

Thông tin khác

• Job type: Permanent
• Location: Thành phố Hồ Chí Minh
• No headcount specified
• No application deadline specified