Trách nhiệm chính

Provide personalized attention and escort guests to service areas such as lockers, massage, nail, and fitness sections.
Resolve guest complaints and challenges professionally, calmly, and with urgency.
Maintain thorough knowledge of spa services, pricing, fitness offerings, and resort amenities.
Manage spa reservations, suggest services, and perform suggestive selling.
Explain spa procedures, specialties, billing, and additional treatments to guests.
Greet guests upon arrival and assist during their departure.
Address billing inquiries, process payments (cash/credit card), and post room charges.
Monitor lobby environment, including lighting and music levels.
Maintain guest history files, preferences, and confirm upcoming appointments by phone.
Coordinate treatment room bookings and therapist schedules.
Liaise with housekeeping and engineering for cleaning or maintenance.
Process no-show and late cancellation charges.
Manage cash bank balances at the end of each shift and maintain reception area cleanliness.
Support therapists and retail store staff as needed.
Maintain professional grooming, adhere to dress codes, and handle emergency situations with discretion.

Yêu cầu công việc

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

Spa Receptionist