Service Engineer
Hạn nộp hồ sơ:
11/11/2026
Về công việc
Trách nhiệm chính
- Coordinate with customers for RMA service, logistics, status feedback, and shipment arrangement.
- Carry out routine service jobs including repair, calibration, upgrade, and preventive maintenance.
- Travel domestically and internationally for customer product installation and quality support.
- Travel to customer sites for installations, onsite service, and training; support key accounts across the assigned region.
- Perform installation and commissioning onsite: confirm site readiness, unpack, assemble, cable, and connect chassis, modules, racks, accessories, and peripherals.
- Conduct power‑on checks, configuration, calibration/alignment, and functional/site acceptance testing; obtain customer sign‑off.
- Serve as the primary onsite technical contact; communicate diagnosis and action plans clearly and manage each issue through verified closure.
- Troubleshoot test stations, test fixtures, and test applications in lab and production environments.
- Diagnose hardware faults—power, thermal, mechanical, cabling, connector, module, board, and communication failures—at system and subassembly level.
- Perform corrective repair: replace approved field‑replaceable units (power supplies, fans, PCBs, modules, cables, mechanical assemblies).
- Isolate fault domains (hardware vs. software vs. firmware vs. configuration vs. fixture/cabling) using multimeters, oscilloscopes, loopbacks, reference hardware, logs, and diagnostic utilities.
- Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately.
- Work closely with other internal field services/applications, support local/regional customers.
- Support ad‑hoc requests addressed from management team if any.
Yêu cầu
- Basic electrical/electronic background.
- 5 years+ hands‑on electronics experience (e.g., technician, engineer, lab work).
- Specific experience with RF test equipment (e.g., oscilloscope, network analyzer, power meter, spectrum analyzer, RF signal generator).
- Optical test and high‑speed test solution experience/equipment is an added advantage.
- Good troubleshooting, failure analysis, and problem‑solving skills.
- Excellent communication skills, able to describe a problem and the solving process effectively.
- Commitment to a high standard of work and customer satisfaction.
- Goal‑oriented, assertive, and hardworking.
- Computer literate.
- Good at English in both verbal and written.
- Speaking Chinese will be an added advantage.
- Enthusiastic about working on customer support.
- Persistent attention to detail and quality.
Yêu cầu ưu tiên
- Ideal candidates have a mix of wireless and optical/photonics background.
Thông tin khác
- We are only considering candidates local to position location and are unable to provide relocation for this position.
- This position is not eligible for visa sponsorship.
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