Về công việc
Trách nhiệm chính
- Lead the QA lead layer, managing five team leads and the QA Architect, overseeing around 25 engineers across twelve product lines plus automation and performance functions.
- Own QA delivery and performance across all product lines, setting targets, staffing, developing leads, and managing day‑to‑day QA operations.
- Manage defect lifecycle, test execution, triage, estimation, review discipline, and reporting.
- Develop and coach five team leads, including hiring and performance decisions.
- Own QA scorecard targets, review and hit them, focusing on quality outcomes rather than case counts.
- Drive automation share and throughput per engineer, improving testing cycles without sacrificing coverage.
- Own QA side of escaped defect analysis, partner with Support on recurring issues and feed patterns back across teams.
- Collaborate with Product and Development to review requirements from a customer impact lens.
- Prepare quarterly business review and present QA metrics to the VP and executive team.
- Prepare quality evidence for release decisions, without making the ship call.
Yêu cầu
- 8 or more years in software quality assurance, including 3 or more years managing managers or team leads in a software product organization.
- Track record of raising QA organization output with measurable metrics (throughput per engineer, automation share, reduction in escaped defects, cycle time) and building QA processes where none existed.
- Automation‑first delivery flow, ability to drive test volume up, experience with large test suites (~1,000 test cases per feature, ~3,900 per release train).
- Strong English communication for presenting to CEO and negotiating with leadership.
- Experience with AI tools in daily work (Claude, ChatGPT, Copilot, Cursor, Atlassian Rovo or similar).
- Comfortable managing other people’s teams, hiring, performance decisions, and senior technical specialist.
Yêu cầu ưu tiên
- Experience with enterprise or on‑premises software shipped into environments that cannot be touched after release (30,000+ customer environments).
- Experience working closely with Support or Customer Success on escaped defect analysis.
- Familiarity with cloud storage platforms (AWS S3, Wasabi, Azure) and hypervisors (VMware, Hyper‑V, Proxmox, Nutanix).
- Test management at scale (Xray or similar).
Phúc lợi
- Flexible working hours (office opens 6:00 AM to 10:00 PM).
- 13‑month bonus & performance bonus.
- 100% salary during probationary period.
- Private health care package and healthcare package for family members.
- Premium health care check.
- Gifts (cash/voucher) for special occasions (New Year’s Eve, Tet holidays, International Women’s Day, International Children’s Day, Mid‑Autumn Festival, Birthday).
- Up to 18 annual leaves per year, 5 sick leaves, additional leaves up to 3 days.
- Team building.
- Free unlimited snack, tea, coffee and by‑choice requests.
Thông tin khác
- Location: TGI Building, 208 Nguyen Trai, Ho Chi Minh
- Headcount: 1
- Job located in Vietnam