Senior Manager, Customer Solutions & Business Enablement
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
05/11/2026
Về công việc
Trách nhiệm chính
- Lead and drive the successful execution of CIT transformation initiatives, ensuring strong stakeholder alignment and adoption through effective communication and performance management.
- Drive sustainable business outcomes and operational optimization through structured change management, data‑driven insights, capability building, and continuous improvement of customer experience, within approved resources and compliance standards.
- Define, implement, and maintain performance measurement frameworks covering customer experience, operational performance, and transformation initiative impact.
- Analyze customer and operational data to identify insights and improvement opportunities, and translate them into actionable performance reporting.
- Identify, assess, and monitor operational risks across Customer Office processes, transformation initiatives, and day‑to‑day operations, and establish risk governance routines.
- Act as Business Owner for AIA+ and AI solutions, prioritising road‑maps, requirements, and delivery readiness, and overseeing implementation and post‑release activities.
- Oversee delivery of accurate, complete, and timely Customer Office and Group reports, and lead data analysis to identify drivers and opportunities.
- Provide day‑to‑day leadership and people management for direct reports, including coaching, performance feedback, and capability development.
- Coordinate capability development and learning initiatives with Learning & Development, and deliver training programs across Customer Office functions.
Yêu cầu
- Bachelor’s degree in Business Administration, Economics, Management or related field.
- Minimum 7 to 10 years of experience in transformation, change management, engagement, or communication roles, preferably in complex or matrix organizations.
- Demonstrated experience in a managerial or people‑management role, including responsibility for team performance, coaching, and development.
- Hands‑on experience driving and enabling transformation initiatives, with exposure to digital transformation strongly preferred.
- Proven track record of working with senior stakeholders and delivering measurable business and/or customer outcomes.
- Strong change management capability, including stakeholder engagement, communication, training, and adoption enablement.
- Ability to lead, coach, and develop team members and influence cross‑functional stakeholders.
- Strong analytical capability with a data‑driven mindset; able to translate insights into practical actions and decisions.
- Fluent English (verbal and written); able to operate confidently in a professional and senior‑stakeholder environment.
Thông tin khác
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
- You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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TP. Hồ Chí Minh
20 - 32 triệu
TP. Hồ Chí Minh