Trách nhiệm chính

• Daily Sales Operations Oversight: review warm leads, active opportunities, appointments, overdue tasks, and next actions to maintain a clear and accurate daily sales operating picture; identify stalled, unowned, or conflicting items and ensure they are routed to the correct owner.
• CRM Accuracy & Pipeline Hygiene: maintain reliable CRM records by updating deal stages, ownership, tasks, dates, notes, and source links; flag missing, inconsistent, or contradictory information rather than filling gaps with assumptions.
• Meeting Follow-Through & Action Tracking: convert sales meetings, updates, and internal discussions into structured action records with owners, deadlines, and acceptance checks; follow up persistently to ensure commitments are completed and blockers are surfaced early.
• Weekly Reporting & Decision Support: prepare concise weekly pipeline and activity reports covering appointments, follow-ups, proposals, objections, bottlenecks, and actual performance against agreed benchmarks; clearly explain data gaps, unusual changes, and items requiring management attention.
• Cross-Functional Handoffs: coordinate inputs and handoffs between Sales, Marketing, Client Success, and other departments for proposals, follow-up actions, onboarding steps, and operational transitions; confirm that the receiving owner has accepted the handoff.
• Sales Process Implementation: help establish and improve practical CRM, Deals, Tasks, and follow-through procedures that the team can actually use; reinforce adoption through real examples, consistent usage checks, and ongoing process refinement.
• Sales Quality Improvement Support: organize appointment-setter coaching evidence, recurring objections, call-review findings, and other sales-performance insights so the CEO or designated sales leader has structured information for coaching and improvement decisions.
• Documentation & Knowledge Preservation: capture current workflows, task logic, reporting definitions, process exceptions, and transition knowledge in a structured way; help reduce reliance on verbal memory and ensure backup coverage is possible.
• Escalation & Risk Visibility: identify issues that fall outside the role’s authority, including overdue follow-ups, broken handoffs, unclear ownership, reporting inconsistencies, or material sales-process risks; elevate them early with factual context and recommended next steps.
• AI-Enabled Administrative Support: use AI tools such as ChatGPT to help summarize notes, organize information, draft internal documentation, and improve written clarity, while independently verifying facts, logic, and business relevance before sharing outputs.
• Other Duties: perform other ad hoc tasks and special projects as assigned by the Manager.

Yêu cầu

• Bachelor’s degree in Business Administration, Sales, Marketing, Operations, Communications, or a related field.
• Minimum 3–5 years of relevant experience in sales operations, sales coordination, commercial operations, project coordination, account coordination, or a similar operations-heavy support role.
• Demonstrated ownership of a workflow, pipeline process, coordination function, or operational system over multiple weeks or months.
• Proven experience maintaining accurate CRM records, including deal stages, task management, ownership tracking, follow-up dates, notes, and pipeline hygiene.
• Clear understanding of B2B sales workflows, including lead management, qualification, appointments, proposals, follow-up, handoffs, and opportunity progression.
• Excellent written communication skills in English; ability to produce concise reports, decision-ready updates, action logs, internal handoff notes, and factual summaries that are clear and useful to leadership.
• Strong ability to distinguish facts from assumptions, detect inconsistencies, identify missing information, ask useful clarifying questions, and elevate risks appropriately.
• Highly organized, self-directed, and dependable; proven ability to manage competing priorities, maintain accurate records, track deadlines, and close loops without repeated prompting.
• Ability to build, document, improve, and reinforce practical workflows, trackers, SOPs, templates, and task-management systems that increase visibility, accountability, and execution quality.
• Proficiency with Google Workspace or similar business tools, spreadsheets, CRM systems, and at least one project or task management platform; comfortable using AI tools such as ChatGPT for documentation, summarization, and workflow support while independently checking quality and accuracy.
• Proven ability to work across teams and obtain missing inputs from different stakeholders without constant CEO or manager intervention.
• Demonstrated honesty, discretion, and professionalism when handling sensitive business, prospect, or company information; willingness to disclose errors, unknowns, and incomplete work clearly and promptly.
• Ability to work effectively in a fully remote environment, within required Eastern Time overlap hours, and within a structured accountability system that includes time-tracking tools.

Yêu cầu ưu tiên

• Experience in B2B sales operations within marketing agencies, SaaS/technology businesses, healthcare, dental-related companies, or other service-based organizations.
• Prior experience supporting a founder-led or entrepreneur-led sales process where structure, prioritization, and follow-through had to be actively built and maintained.
• Hands‑on experience improving CRM setup, deal stages, task systems, reporting views, handoff procedures, or data‑quality practices.
• Experience creating weekly benchmark‑versus‑actual reports, pipeline summaries, or performance reviews that helped identify bottlenecks and support better decisions.
• Familiarity with appointment‑setting workflows, lead follow‑up coordination, objection tracking, and sales support functions.
• Strong history of working effectively with international remote teams and adapting communication style across different cultures and working norms.
• Practical experience using AI tools for summarization, research, reporting, documentation, or workflow improvement while applying independent reasoning and quality control.
• Experience creating SOPs, checklists, templates, or operating procedures that were successfully adopted and used by others in real working environments.
• Exposure to lead management, service onboarding, cross‑department transitions, or client handoff processes in a sales or service‑delivery setting.
• Additional training or certifications in sales operations, CRM administration, project management, business operations, or process improvement.

Mức lương

• Competitive compensation based on demonstrated experience, capabilities, and the scope of the role.

Hình thức làm việc

• Fully remote work environment with required Eastern Time overlap hours and time‑tracking accountability.

Thông tin khác

• Set‑up: Full‑time, Remote.
• Schedule: Monday‑Friday, 7.5 working hours between 6:00 AM and 5:00 PM Eastern Standard Time Zone (EST).
• Shift options: 6:00 AM‑2:00 PM (1st shift), 9:00 AM‑5:00 PM (2nd shift).
• Remote Work: At DentistFind, we operate in a fully remote environment. We utilize a time‑tracking tool that captures screenshots at random intervals to ensure accountability and productivity. Candidates must be comfortable with this setup.
• Team: dynamic and diverse team spread across the globe, including regions like Canada, the Philippines, Nigeria, Pakistan, Indonesia, Jamaica, Malaysia, Bangladesh, and India.
• How to Apply: Submit resume, cover letter, and any relevant portfolio pieces demonstrating your expertise and success stories. Apply directly through our official job board for a streamlined application process.