Officer, ITOP Business Analysis
TP. Hồ Chí Minh
Application deadline:
11/11/2026
About This Job
Trách nhiệm chính
- Elicit, analyse, validate and document business requirements through workshops, interviews, process reviews and data analysis.
- Translate business needs into clear Business Requirement Specifications, Functional Requirement Specifications, user stories, process flows, business rules, data requirements and acceptance criteria.
- Analyse front‑end journeys and transactions supporting Policy Service, Distribution/Sales and Claims, including related integration points with back‑end or partner systems.
- Work with business users, developers, architects, QA teams, vendors and Group IT to clarify requirements and align feasible solutions.
- Plan and coordinate UAT, including scope, scenarios, test cases, test data, defect triage, retesting and business sign‑off.
- Support release readiness, implementation, user communication, training materials and post‑go‑live validation where required.
- Provide functional support for production incidents and service requests; investigate business impact, reproduce issues, coordinate resolution and recommend preventive enhancements.
- Maintain requirement traceability, decisions, risks, issues and documentation in accordance with BA governance and standards.
- Manage multiple assigned initiatives and BAU requests, communicate progress proactively and escalate risks or blockers promptly.
Yêu cầu
- Bachelor's degree in information technology, Information Systems or a related discipline.
- Minimum 2-3 years of hands‑on Business Analyst experience in life insurance or a closely related insurance domain.
- Practical experience supporting front‑end applications and insurance journeys or transactions, preferably across Policy Service, Distribution/Sales and Claims.
- Experience in requirements analysis, functional documentation, UAT coordination and production support.
- Experience working with cross‑functional teams, vendors and multiple business stakeholders.
Yêu cầu ưu tiên
- Exposure to Agile and/or Waterfall delivery is preferred.
- Familiarity with Jira, Confluence, Azure DevOps, Visio or similar tools is an advantage.
- Good written and spoken Vietnamese and English.
- Good stakeholder management, facilitation, negotiation and presentation skills.
- Good analytical, root‑cause analysis, problem‑solving and prioritization skills.
Thông tin khác
- FWD Group is a pan‑Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia.
- FWD Vietnam was established in 2016.