Trách nhiệm chính

• Ensure NAB meets its obligations in relation to Know Your Customer (KYC) existing Customers.
• Lead a team of associates responsible for conducting Customer Due Diligence reviews to ensure financial crime compliance.
• Provide leadership, coaching, development and meet operational SLAs.
• Liaise with key business stakeholders to understand business specific requirements and concerns.
• Monitor teams' performance against agreed SLA's.
• Utilise the Active Operations Management tool efficiently to manage cost, quality and service.
• Action all regulatory/internal audit items within prescribed timelines.
• Ensure compliance to all required policies, processes and training.
• Ensure all change requirements, delivery and implementation are in line with NAB’s risk tolerance to meet Financial Crime regulatory and legal obligations.
• Monitor individual & team performance, team engagement, providing performance feedback including recognition and performance improvement plans.

Yêu cầu

• Minimum 7 to 10 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.
• At least 4-6 years of experience in Leadership role.
• Excellent verbal and written communication in both English and Vietnamese.
• Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.

Yêu cầu ưu tiên

• Proven working experience in Customer Due Diligence (CDD) or KYC Operations for individual and non-individual customers in financial institutions is a big plus.
• Strong interpersonal and communication skills with the ability to effectively engage and influence stakeholders at all levels.
• Strong time management and organisation skills.
• Customer driven commercial approach to business.
• Experience in making sound decisions and judgments.
• Ability to adapt to changing priorities.
• Ability to analyse qualitative and quantitative data and draw conclusions.
• Strong understanding of risk and controls.
• Understanding of AML/CTF Legislation (desirable).

Mức lương

• Thỏa thuận

Phúc lợi

• Generous compensation and benefit package.
• Attractive salary and benefits.
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus.
• Premium healthcare for yourself and family members.
• Monthly allowance for team activities.
• Premium welcome kit and occasional gifts of appreciation.
• Large scale products with modern technologies in banking domain.
• Clear roadmap for career advancement in both technical and leadership pathways.
• Premium account on Udemy.
• English learning with native teachers.
• Hybrid working model and excellent work-life balance.
• Well-equipped & modern Agile office with fully-stocked pantry.
• Annual company trip and events.
• A solid and talented team behind you – great people who love what they do.
• A diverse and inclusive workplace.

Hình thức làm việc

• Hybrid working model and excellent work-life balance.

Thông tin khác

• If this excites you, let's have a chat over a cup of coffee!
• We believe in people with people and dreams, and we want you to achieve your aspirations.
• More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings.
• If you have an appetite to learn, grow and elevate others around you, this is the place for you.