Key Account Manager (Omnichannel and Cross-Border Growth), D2C
Về công việc
Trách nhiệm chính
- Own brand strategy, commercial growth and profitability across online and offline channels.
- Translate consumer and market insights into actionable plans.
- Optimize performance across Shopee, Lazada and TikTok Shop.
- Coordinate offline distribution with specialist teams.
- Take ownership of the brand P&L, budgets and profit delivery.
- Own annual and quarterly brand plans, positioning, target consumers, product assortment, pricing and launches.
- Translate market and competitor insights into clear channel priorities, growth targets and execution plans.
- Lead strategy and commercial execution across Shopee, Lazada and TikTok Shop, including store merchandising, search, paid media, campaigns, promotions, creators, affiliates and livestream commerce.
- Evaluate other relevant sales channels and apply platform-specific tools, policies and operating requirements.
- Diagnose performance by platform, product and funnel stage.
- Use traffic, conversion, average order value, repeat purchase, advertising efficiency and margin data to prioritise tests, improve the customer journey and scale profitable activity.
- Own the brand P&L and agree revenue, margin and profit targets with Finance.
- Build budgets, sales forecasts and investment plans covering product costs, marketing, promotions, platform fees, fulfilment and offline trade spend.
- Review monthly actuals against budget and forecast.
- Explain revenue, cost and margin variances, monitor campaign and channel profitability, and reallocate spending or adjust pricing, promotions and product mix to close performance gaps.
- Work with sales, distribution and trade marketing teams on channel selection, distributor and retailer plans, launches and distribution coverage.
- Track sell-in, sell-out, stock availability and trade spending to support offline revenue and profitability.
- Coordinate pricing, assortment, promotions and launch timing across channels.
- Apply an understanding of distributor and retailer margins, commercial terms and inventory flows to resolve channel conflicts and support sustainable distribution.
- Align e-commerce operations, marketing, creative, sales, supply chain and Finance around the brand plan.
- Lead business reviews with brand partners and internal stakeholders, secure decisions, and hold delivery owners accountable for actions and results.
- Lead interns and junior team members, set priorities and deadlines, delegate tasks, review work quality, and provide coaching and performance feedback to build skills and independent ownership.
Yêu cầu
- Bachelor's degree in Business, Marketing, E-commerce or a related field.
- Professional English and business Mandarin proficiency.
- At least 5 years in brand management, e-commerce or commercial management, including at least 2 years independently owning brand or business performance, strategy and budgets.
- Proven success delivering brand strategies and measurable improvements in revenue, conversion, marketing efficiency and profit.
- Strong hands‑on experience across Shopee, Lazada and TikTok Shop.
- Direct P&L ownership, including budgets, forecasts, revenue, cost and profit monitoring, variance analysis and corrective action.
- Experience working with offline sales or distribution teams, with working knowledge of distributor and retailer economics, sell‑in and sell‑out, trade promotions, channel pricing and inventory.
- Experience supervising interns or juniors through delegation, coaching and feedback.
- Experience in beauty, personal care or health supplements and an understanding of cross‑border e-commerce.
Mức lương
- Competitive Salary
Phúc lợi
- Performance Review (2 times per year)
- Performance Bonus (1 time per year)
- Private health Insurance
- MacBook to be provided
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional, active, international, and dynamic environment
Thông tin khác
- Location: Thành phố Hồ Chí Minh
- Province: TP. Hồ Chí Minh