Trách nhiệm chính

• Install and maintain computer hardware, software, mobile devices/tablets, printers, IP phones and network infrastructures
• Maintain software updates, install patches, vulnerability remediations of the systems
• Image and re-image computers using PXE/USB method
• Resolve technical issues with hardware or software applications or network systems
• Escalate issues to global IT team as required
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Document hardware and software solutions
• Communicate the status of open requests to stakeholders
• Partner with other IT groups to define and refine business and functional requirements
• IT business administration such as IT vendor management
• Represent technical bridge between technology groups and business engagement
• Encourage business partners/users to accept standardized technology
• Help coordination of Global IT initiatives impacting the users
• Engagement with business users to capture business requirements
• Provide meeting & event support and maintain Audio/Video Conference devices
• Provide Smart Hands support for IT infrastructures during and after hours
• Installations/Mounting of Physical Servers and Networks devices
• Required to support remote users in the region
• Provide IT Training & knowledge sharing with the users and team members
• IT project coordination and deployment
• Maintain all IT assets in CMDB records accurately
• Move, add, change, and dispose of IT devices & equipment as required
• Make recommendations for and implement improvement in processes and procedures
• Perform any other duties as assigned by the Supervisor and Management

Yêu cầu

• Bachelor’s degree in business or computer science related field
• Three plus years of experience in an IT related field; previous work experience in a global company is a plus
• Advanced technical troubleshooting and problem-solving skills
• Strong remote support skills and familiarity with remote support tools
• Knowledge of PC hardware, peripherals, and related accessories
• Knowledge of Windows 11; Microsoft certification is a plus
• Knowledge of Office 365, Cloud storage solutions (OneDrive, SharePoint, etc.), Virtual Collaboration software (Teams, Webex, Zoom, etc.)
• Knowledge of conference room audio and display devices
• Knowledge of Checkpoint, CyberArk and LogMeIn remote support tool
• Proficient in time management and task prioritization
• Effective organization and planning skills, and ability to function effectively in stressful circumstances with changing priorities
• Must be a self-starter, able to work in team environment and motivate others
• Excellent customer service, communication, and interpersonal skills
• English communication skills in both written and verbal

Yêu cầu ưu tiên

• Good understanding of IT industry best practice
• Troubleshooting skills on large enterprise business platform
• Knowledge of network concepts and cyber/ IT endpoint security
• Business administrative skills
• Familiarity with ticket management systems or tools
• Project management skills

Thông tin khác

• Travel Requirements: Minimal - International travel possible due to being part of a global team, providing support to other sites in the region
• Hours of work/work schedule/flextime: 40 hours/week
• Location: Vietnam
• This role is the only IT resource in local
• This position requires work under minimum supervision