IT Support
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
15/11/2026
Về công việc
Trách nhiệm chính
- Provide first-line IT support for computers, Windows, office applications, printers, peripherals, Wi-Fi/LAN and VPN connectivity.
- Troubleshoot technical issues, manage support tickets, update users on resolution progress and escalate complex cases when necessary.
- Manage installation, configuration and troubleshooting of Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint.
- Set up computers, software and user accounts for new employees, coordinate access changes and guide users on workplace IT tools.
- Maintain accurate IT asset records, including equipment allocation, specifications, condition, warranty and software licenses.
- Manage equipment handovers, transfers, inventory checks, repairs and warranty claims.
- Prepare and test IT equipment for management meetings, including computers, projectors, displays, cameras, microphones and speakers.
- Set up and support online/hybrid meetings, troubleshoot technical issues promptly and ensure the confidentiality of meeting information.
- Maintain routine IT maintenance, software updates and endpoint security checks in accordance with IT policies.
- Promote IT security awareness, document troubleshooting procedures, report recurring issues and recommend service improvements.
Yêu cầu
- College or above, major in: Information Technology, Management Information Systems, Computer Networking or relevant fields.
- At least 2 years of experience in IT Helpdesk / IT Support, preferably supporting office users, senior management and meeting facilities.
- Familiar with Microsoft 365 applications, Windows OS, computer hardware, printers and peripherals.
- Basic knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN and IT security practices.
- Able to troubleshoot technical issues, support online/hybrid meetings and maintain IT tickets and asset records.
- Experience with Active Directory / Entra ID, Intune, remote support tools or ITSM systems is an advantage.
- Good communication and problem-solving skills, with a service-oriented, proactive and accountable mindset.
- Able to prioritize tasks, coordinate with stakeholders, protect confidential information and provide after-hours support when required.
Mức lương
- Mức lương: Thỏa thuận
Phúc lợi
- Competitive compensation package (including base salary and allowances);
- Annual performance-based bonus;
- 100% salary during probation period;
- Full participation in social, health and unemployment insurance;
- Company-provided Bao Viet Health Insurance;
- Annual health check-up provided as per company policy;
- 12 days annual leave, 1 additional day off for Christmas;
- Gifts on special occasions: 8/3, 20/10, Mid-Autumn Festival, Birthday gift,…;
- Annual performance review and salary adjustment;
- Annual Year-End party, Team-building activities and employee engagement programs;
- Career development opportunities at a leading Retail/F&B chain corporation;
- Employee discount policy when purchasing company products;
- Company-provided working tools and equipment.
Thông tin khác
- Chức vụ: Nhân Viên/Chuyên Viên
- Ngành nghề: Hạ Tầng - Mạng, Vận Hành IT - IT Helpdesk
- Yêu cầu giới tính: Nam/Nữ
- Cao Đẳng
- 1 - 2 năm
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