IT Service Desk & Operation Support
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Serve as the primary point of contact for IT incidents, service requests, and technical support inquiries across multiple locations.
- Provide Level 1 and Level 2 support for end users, troubleshooting hardware, software, network, and application issues.
- Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Exchange Online) and Windows/macOS operating systems.
- Configure, deploy, and maintain laptops, desktops, mobile devices, printers, and peripherals.
- Escalate unresolved issues to appropriate support teams and vendors.
- Track, document, and update support tickets within the IT Service Management (ITSM) platform.
- Perform daily operational tasks to keep IT systems and services available and reliable.
- Support user account password resets, access management, onboarding, offboarding, and employee transfers.
- Assist with software deployment, patch management, OS updates, change management, scheduled maintenance, and system alert monitoring.
- Maintain software licenses and IT asset records.
- Manage endpoint devices via Microsoft Intune, Jamf Pro, or equivalent platforms, ensuring compliance with security standards.
- Monitor encryption, endpoint protection, software updates, and security compliance.
- Support MDM enrollment and troubleshooting, and maintain inventory records for IT assets.
- Create and maintain technical documentation, SOPs, user guides, and knowledge base articles.
Yêu cầu
- Bachelor's Degree or equivalent in Information Technology, Computer Network, Information Systems, or related field.
- 1-3 years of experience in IT Service Desk, Desktop Operation Support, IT Operations, or End User support services.
- Strong knowledge of Windows 11, macOS, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), TCP/IP, DNS, DHCP, VPN, Wi‑Fi, Network File Sharing, and Printer.
- Experience with Microsoft Intune, Jamf Pro, Jira Service Management, Remote Support Tools, endpoint security, and device compliance management.
- Strong customer service and communication skills, excellent troubleshooting and analytical abilities, and ability to prioritize and manage multiple tasks.
- Good English speaking and writing skills; intermediate to advanced English communication skills; ability to read, write, and communicate effectively in English.
- Ability to work independently and collaboratively within a team environment, with a positive, customer‑focused mindset.
Yêu cầu ưu tiên
- Preferred experience supporting enterprise users in a corporate environment.
- Certifications: Microsoft 365 Fundamentals (MS‑900), MCSA, CCNA, ITIL Foundation, or equivalent.
- Ability to communicate in Japanese.
Thông tin khác
- Hitachi Digital is a global, 1000‑strong, diverse team focused on digital transformation and social innovation.
- The role is full‑time and located in Thành phố Hồ Chí Minh.
- The company values diversity, inclusion, and offers flexible arrangements depending on role and location.
- Applicants may need reasonable accommodations during the recruitment process.