[IT Delivery Center] Senior Information Security Analyst
TP. Hồ Chí Minh
Application deadline:
21/11/2026
About This Job
Trách nhiệm chính
- Run all Service Delivery processes and ITSM processes in Security Operations as defined by the Group.
- Manage and oversee the overall Security Services onboarding program for Zones and non-integrated ELEs, including setting deployment expectations, building project timelines, managing onboarding resources, communicating with stakeholders, monitoring progress, and proposing roadblock removal strategies.
- Ensure Security Services are fit for purpose, carrying out relevant reviews and proposing modifications as necessary.
- Conduct monthly Security Service Review sessions with service consumers and stakeholders, focusing on onboarding, security toolset compliance, and service dashboards.
- Cooperate with internal Security teams and other Security actors to further develop Security Operations.
- Report SLA, KPI and performance metrics of Security Services, steering activities as per metrics defined in the Service card.
- Make sure improvement plans to meet SLA and KPI are in place.
- Assess and report the level of compliance for each ELEs/ZONEs and ensure a defined plan to reach the target as defined in the TSFs.
- Coordinate the work provided and service delivered by the security partners.
- Prepare and publish reports to stakeholders including Local IT Management and Information Security Management.
Yêu cầu
- Bachelor’s degree in information security, Computer Science, IT, or a related field.
- Minimum of 3+ years of experience in IT service delivery.
- Demonstrated experience working in a security-focused organization or environment.
- Proven track record in managing and improving service delivery processes, ensuring alignment with SLAs and business objectives.
- Strong understanding of IT infrastructure, network security, and cybersecurity principles.
- Proficiency in security frameworks such as ISO 27001, GPDR, HIPAA and other information security standards.
- Familiarity with cloud environments (AWS, Azure, GCP) and their associated security services.
- Excellent stakeholder management skills.
- Strong conflict resolution ability.
- Exceptional verbal and written communication skills.
Yêu cầu ưu tiên
- Relevant certifications such as ITIL Foundation, CompTIA Security+, CISM, or similar credentials.
- Willingness to travel and support global teams when necessary.
- Languages: fluent English.
Thông tin khác
- Địa điểm làm việc: Thành phố Hồ Chí Minh.
- Toàn thời gian.
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