Hotel General Manager — Commercial & Guest Experience
Application deadline:
28/10/2026
About This Job
Trách nhiệm chính
- Own the property business plan and P&L; manage occupancy, room rates, total revenue, operating profit and controllable costs together with Finance and Revenue.
- Lead Rooms, F&B, Spa and other property operations; align staffing, service capacity and maintenance with demand and approved budgets.
- Work with Sales and Marketing on distribution, corporate accounts, travel trade, MICE and direct business; personally develop selected key accounts.
- Build service standards and commercially viable guest experiences; address complaints, recurring quality issues and safety concerns through verified corrective action.
- Set HOD objectives, coach managers and develop succession and seasonal workforce plans; report progress and decisions needed promptly.
- Where separately assigned, identify source-market and franchise prospects and support qualified introductions. Partnership terms and contract authority require separate approval.
Yêu cầu
- Typically 8+ years in hospitality, including 3+ years as GM, Hotel Manager or equivalent with demonstrated property P&L responsibility.
- Evidence of revenue/profit improvement and cross-department leadership.
- Strong commercial judgement; luxury or ultra-luxury experience where required by the property.
- Professional English, effective multicultural leadership and practical use of PMS, reporting and revenue data.
Yêu cầu ưu tiên
- Source-market knowledge is an advantage.
Mức lương
- USD 2,000–4,000 per month plus performance bonus.
- Pay: 40,000,000₫ - 155,000,000₫ per month.
Hình thức làm việc
- In person
Thông tin khác
- Job Type: Full-time.
- Apply with your CV and two evidence-based examples of your personal contribution. Do not disclose confidential employer or client information. Targets, authority, benefits and start conditions are confirmed in the approved offer and role mandate.
- Location: Vietnam, at the assigned property.
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