Head of Non Health Claim
TP. Hồ Chí Minh
Application deadline:
30/10/2026
About This Job
Trách nhiệm chính
- Execute Commercial Risk (CRS) claims business strategies by delivering and implementing talent, client, and operational claims initiatives that increase service quality and efficiency.
- Lead end‑to‑end management of complex, high‑value, disputed, sensitive, or strategic non‑health insurance claims.
- Develop and execute claim strategies to maximize recovery and achieve fair and timely settlement outcomes for clients.
- Provide expert advice on policy coverage, interpretation, and claim recovery options.
- Act as senior escalation point for critical client claims.
- Serve as senior claims advisor for key corporate and multinational clients.
- Support client retention and growth through superior claims advocacy and consulting services.
- Lead major claim review meetings and communicate developments with senior client stakeholders.
- Enhance client satisfaction by delivering effective claims resolutions and advocacy support.
- Lead negotiations with insurers, loss adjusters, experts, surveyors, and legal representatives.
- Establish escalation protocols and maintain strong relationships with insurance markets.
- Represent Aon and clients in complex claim discussions and settlement negotiations.
- Lead, coach, and develop the non‑health claims team.
- Allocate resources effectively across claim portfolios to ensure service quality and workload management.
- Develop technical claims expertise, advocacy capability, and succession planning within the team.
- Foster a high‑performance, client‑centric culture.
- Establish claims service standards, KPIs, and reporting processes.
- Monitor claim trends, large losses, and emerging risk issues.
- Ensure compliance with Aon standards, regulatory requirements, and governance procedures.
- Drive continuous improvement in claims handling efficiency and client service.
Yêu cầu
- Bachelor's degree required.
- Construction/Engineering qualification preferred.
- Minimum 10-15 years of relevant experience in insurance claims, claims advocacy, loss adjusting, insurer claims management for non‑life insurance.
- Client‑centric mindset.
- Influencing and negotiation capability.
- Strong analytical and problem‑solving skills.
- Strong written and spoken English.
Mức lương
- Thỏa thuận
Phúc lợi
- Competitive market rate commensurate with experience and qualifications.
- Attractive incentives and bonuses.
- Bimonthly recognition and sales awards for top performers.
- Access to training programs led by local and regional experts in the healthcare industry.
- Opportunities to attend industry conferences and workshops.
- Guidance and support in career development from direct manager.
- Opportunity to develop and contribute significantly to company growth and success.
- Work in a dynamic and fast‑paced environment.
- Comprehensive benefits package.
- Two “Global Wellbeing Days” each year.
- Flexible working style solutions (Smart Working).
Thông tin khác
- Location: HCMC