Trách nhiệm chính

• Lead Generation & Prospect Development: generate leads through marketing campaigns, center activities, partnerships, referrals, community outreach, and proactive prospecting; engage and follow up with prospective students and parents across multiple channels to build relationships and maximize enrollment opportunities; maintain an accurate lead pipeline by recording interactions, tracking follow-ups, and updating prospect status in internal systems.
• Consultations & Enrollment Conversion: conduct consultations to understand students’ learning needs, goals, and challenges; explain program offerings, curriculum pathways, schedules, and learning outcomes; coordinate placement tests, recommend suitable programs, and guide families through enrollment while addressing concerns and achieving monthly enrollment targets; achieve assigned performance targets and KPIs for the Program Consultant role.
• Student Management & Learning Support: monitor students’ academic progress, attendance, and classroom behavior to identify learning gaps and potential concerns early; collaborate with parents, teachers, and the Academic team to address academic or behavioral challenges and implement appropriate support plans; coordinate student onboarding and class transitions to ensure a smooth start and positive learning experience.
• Retention, Re-enrollment & Customer Experience: build strong relationships with students and parents through timely communication, regular progress updates, and responsive support; drive re-enrollment by advising parents on students’ progress, upcoming course options, and suitable learning pathways; handle inquiries, requests, and complaints promptly and professionally, proactively resolving concerns that may affect satisfaction or lead to student withdrawal; monitor student retention, re-enrollment, and satisfaction indicators to identify improvement opportunities and strengthen long-term family relationships; collect and analyze parent and student feedback, collaborating with relevant teams to address recurring issues and improve service quality and the overall learning experience; achieve assigned performance targets and KPIs for the Program Consultant role.
• Operational Coordination: partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters and consistent student support; support tuition reminders, payment follow-ups, and collection processes in collaboration with the Finance team; maintain accurate student records, progress updates, and parent interactions in internal systems; support center events and extracurricular activities to strengthen student and parent engagement.

Yêu cầu

• At least 2 years of experience in Sales, Business Development, Customer Service, or Student Services, preferably in education industries
• Strong verbal and written communication skills in Vietnamese and English
• Passion for education and helping children succeed
• Proactive, results-driven, and customer-focused, with strong problem-solving and organizational skills
• Detail-oriented, patient, and able to manage multiple priorities
• Basic computer skills, with a willingness to learn new platforms and adopt AI tools to improve productivity and service quality
• Ability to use AI to research leads, personalize communications, identify insights from feedback, standardize and automate processes to improve conversion, ensure efficiency and consistency

Mức lương

• Competitive base salary and performance-based incentives (enrollment commissions and retention/re-enrollment bonuses per company policy); 1,000,000₫ - 20,000,000₫ per month

Phúc lợi

• Phone provided and laptop provided or allowance for work purposes
• Welcome kit on your first day
• A voucher for welcome lunch with your team
• A voucher upon passing probation
• Private medical insurance and annual health check
• Support for major life events
• Special discounts for family and friends on E2 courses
• Sherpa Award for outstanding contributors
• Work anniversaries recognition
• Bi-annual performance bonus
• Unlimited paid-leave policy for full-time employees
• Enjoy approximately 2-week Tet Holiday and 2-day Christmas
• Department outings twice a year
• Weekly Friday Refreshments
• Participating in company-wide events
• Substantial opportunity and training for career development
• Advanced studies support for relevant courses or certifications
• On-the-job training to grow your skills
• Access to internal training and knowledge-sharing sessions

Hình thức làm việc

• Làm việc tại văn phòng (onsite)

Thông tin khác

• Working location: 20 Vo Truong Toan, An Khanh Ward (former An Phu Ward - D2), HCMC
• Working hours: 40 hours/ week (5 days) and 2 days off/week; Monday to Friday, earliest start from 10:00 and latest end at 20:30; Saturday and Sunday, earliest start from 08:00 and latest end at 17:00
• Job Types: Full-time, Commission
• Pay: 1,000,000₫ - 20,000,000₫ per month
• Work Location: In person