Director, Quality Operations, FW & EQ
Về công việc
Trách nhiệm chính
- Lead quality operations strategy, governance and continuous improvement across the assigned product category.
- Ensure consistent execution of VF quality standards, certification programs, SOPs and brand requirements across regions and vendor partners.
- Partner with Brand and Distribution Center Quality, Product Development, Sourcing, Technical, Product Stewardship and Planning teams to improve product quality, operational efficiency and total cost of quality.
- Use metrics, analytics and factory performance insights to prioritize action, strengthen accountability and enable informed business decisions in a cross‑functional, multicultural and matrix environment.
- Translate the global Quality Management strategy into clear category priorities, operating plans, roles, decision rights and measurable outcomes.
- Lead category quality operations and partner with regional Quality Management teams to develop, implement and govern consistent SOPs, certification requirements and continuous improvement practices.
- Drive harmonization of quality working practices across Footwear and Equipment to support One VF ways of working while respecting category‑specific construction, materials, testing and performance requirements.
- Anticipate emerging quality, manufacturing, consumer and market trends that may affect the category and recommend appropriate changes to strategy, standards, capabilities and operating models.
- Use factory scorecards, KPIs, analytics and risk indicators to identify trends, prioritize resources, strengthen accountability and drive sustained improvement in defect rates and total cost of quality.
- Lead structured problem‑solving and preventive quality improvement across product development, commercialization and manufacturing processes.
- Establish effective operating and review rhythms, remove cross‑functional roadblocks, simplify workflows and encourage experimentation and continuous improvement.
- Contribute to functional budget and resource planning, and deploy people and capabilities against the highest‑priority quality opportunities.
- Bring a deep understanding of Footwear and Equipment manufacturing, materials, construction, testing and production processes to risk assessment, root‑cause analysis and preventive action.
- Support the resolution of testing, product‑standard and manufacturing‑process issues by coordinating the appropriate Quality, Technical, Product Stewardship, Product Development and vendor expertise.
- Partner with Quality, Product Development, Sourcing, Technical, Product Stewardship, Planning and Distribution Center teams to resolve quality risks and ensure products meet specifications and applicable standards.
- Lead the strategic resolution of complex quality and business‑practice issues, balancing consumer, brand, operational, cost and risk considerations.
- Direct the execution and ongoing calibration of the Vendor Certification Program to ensure consistent adherence to VF and brand standards.
- Evaluate source‑base quality capability and capacity, identify gaps and improvement opportunities, and support vendor capability building aligned with Apparel sourcing and allocation strategies.
- Strengthen vendor quality capability by providing clear technical direction, manufacturing guidelines, preventive controls and improvement expectations.
- Promote a Quality First mindset and Speak Up culture with associates and vendor partners, encouraging early escalation, transparent dialogue and timely resolution.
- Partner closely with Global Footwear and Equipment Product Supply, Brand Product Development, Sourcing Development, Materials, Technical and Costing partners to integrate quality requirements into development, commercialization, allocation and production decisions.
- Act as a strategic business and thought partner across Quality Management, Product Supply, Sourcing, Technical Development and other key stakeholders to drive alignment, influence decision‑making and achieve shared quality and business objectives.
Yêu cầu
- 15 years of relevant professional experience in quality management, manufacturing, engineering, product development or supply chain within reputable apparel, footwear, equipment, retail or consumer‑facing multinational organizations.
- University degree or equivalent experience in quality, manufacturing, industrial, mechanical, textile, footwear, apparel, materials, engineering, supply chain or a related discipline.
- Proven experience leading multicultural, virtual and matrix teams and influencing senior stakeholders across global functions and locations.
- Strong process management, problem‑solving, negotiation and change‑leadership capability, with a practical continuous improvement mindset.
- Strong business acumen and ability to synthesize complex technical, operational and performance information into clear recommendations and decisions.
- Experience managing strategies, budgets, resources and performance through metrics and analytics.
- Executive presence, sound judgment and the ability to communicate clearly and adaptively with technical and non‑technical audiences.
- Excellent written and spoken English.
Mức lương
- Thỏa thuận
Thông tin khác
- Toàn thời gian
- Địa điểm làm việc: 16th Floor, Friendship Tower, Thành phố Hồ Chí Minh
- R-20261014-0049