Data & AI Automation Intern (Customer Care Center)
TP. Hồ Chí Minh
Application deadline:
29/10/2026
About This Job
Trách nhiệm chính
- Assist in building and optimizing automated workflows for CCC using tools such as n8n, AI, and chatbots.
- Apply AI/chatbot solutions to improve customer service processes and operational efficiency.
- Collect, consolidate, and clean data from multiple sources (CRM, Customer Service, Sales).
- Develop and maintain operational dashboards (SLA, ticket volume, CSAT, productivity metrics).
- Support CRM workflow optimization and enhancements.
- Design and develop simple internal tools (dashboards, monitoring tools, mini CRM systems).
- Create wireframes or prototypes using tools like Figma.
- Translate business requirements from CCC into data logic, workflows, and functional specifications.
- Coordinate with Product/IT teams during implementation, testing, and optimization.
Yêu cầu
- 3rd/4th-year students or fresh graduates in IT, Data, Business, or related fields.
- Basic knowledge of data handling (Excel, SQL, or BI tools).
- Familiarity with automation tools (e.g., n8n) or willingness to learn.
- Interest in AI, chatbots, and automation technologies.
- Strong logical thinking and problem-solving skills.
- Good communication skills, able to work with both business and technical teams.
- English: Intermediate (reading and basic communication).
Mức lương
- Salary: 2.000.000 VND/month.
Phúc lợi
- Parking fee support: 400.000 VND/month.
- Support for internship certification stamping (if required).
- Opportunity to join team-building activities, internal events, and other company recreational activities.
- Dynamic and professional working environment.
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