Commercial Coordinator
Về công việc
Trách nhiệm chính
- Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
- Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
- Assist in planning and executing events and marketing projects, managing timelines and logistics.
- Conduct research to identify customer preferences, market trends, and competitive insights.
- Help manage budgets, track expenses, and ensure cost‑effective execution.
- Support online campaigns and create engaging content for social media and digital platforms.
- Assist the sales team with proposals, client negotiations, and promotional activities.
- Maintain strong relationships with external partners to ensure quality and reliability.
- Address issues promptly during planning and execution phases.
- Evaluate the success of campaigns and events using data and KPIs.
- Work cross‑functionally with departments to align efforts and achieve goals.
- Stay current with industry trends and apply innovative approaches.
- Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively.
Yêu cầu
- At least 1 year of experience in a hotel sales admin/coordinator role preferred.
- Diploma or degree in Marketing, Hospitality, Communications, or related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and hotel/event management software.
- Creative mindset with attention to detail.
- Ability to multitask and manage time effectively.
- Analytical thinking and data‑driven decision‑making.
- Team player with a proactive attitude and problem‑solving skills.
Yêu cầu ưu tiên
- Experience in customer service, event coordination, or marketing preferred.
- Familiarity with digital marketing tools and CRM platforms is a plus.
Thông tin khác
- Hilton is a global leader in hospitality, welcoming more than 3 billion guests worldwide.
- The company has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton supports career growth and offers an award‑winning workplace culture.
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