Assistant Spa Manager
Con Au Islet
Application deadline:
04/11/2026
About This Job
Trách nhiệm chính
- Supervise and coordinate spa service employees, including salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas.
- Assume Spa Director responsibilities in their absence.
- Ensure employees have proper supplies, equipment, and uniforms.
- Comprehend budgets, operating statements, and payroll reports to assist in financial management.
- Manage supplies and equipment inventories within budget.
- Maintain cleanliness of spa and related areas and equipment.
- Understand impact of department operations on overall property financial goals and manage to achieve or exceed budgeted goals.
- Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
- Handle guest problems and complaints.
- Empower employees to provide excellent customer service and emphasize guest satisfaction in departmental meetings.
- Strive to improve service performance.
- Solicit employee feedback, review satisfaction results, and address employee problems or concerns.
- Ensure employees understand expectations and parameters.
- Bring issues to department manager and HR as necessary.
- Observe service behaviors, provide feedback, and participate in progressive discipline procedures.
- Participate in ongoing employee recognition program.
- Review comment cards and guest satisfaction results with employees.
- Support spa orientation program for new hires.
- Supervise ongoing training initiatives and conduct training when appropriate.
- Establish and maintain open, collaborative relationships with employees.
- Celebrate successes and publicly recognize contributions of team members.
- Ensure property policies are administered fairly and consistently, complete disciplinary procedures and documentation per SOPs and LSOPs, and support peer review process.
- Assist Spa Director in managing day-to-day operations as needed.
Yêu cầu
- High school diploma or GED
- 2 years experience in the spa, guest services, or related professional area
Mức lương
- Thỏa thuận
Hình thức làm việc
- Onsite at Con Au Islet, Hung Phu Ward, Can Tho
Thông tin khác
- Job Summary: Position has responsibility for supervising and coordinating activities of employees delivering spa services, focusing on guest and employee satisfaction and achieving the operating budget.
- Company: Marriott International, part of the Autograph Collection.
- Location: Con Au Islet, Hung Phu Ward, Can Tho 94912, Vietnam.
- Schedule: Full Time.
- Position Type: Management.
- Job Number: 26128811
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