Technical Support Engineer (Dynamics - APAC)
Hà Nội
Application deadline:
22/11/2026
About This Job
Trách nhiệm chính
- Review issues and contact customers to understand issues.
- Ensure customers stay informed about the status/solution of their issue.
- Utilize troubleshooting tools (e.g., event logs, performance traces) to resolve customer issues.
- Resolve or escalates multiple and varied customer issues; document technical work and research.
- Analyze problems and develop solutions for customer needs using log analysis and proprietary tools.
- Collaborate on cross‑team and cross‑product technical issues with resources from other groups to resolve moderately complex customer issues.
- Attend readiness training and non‑technical training to become proficient in support topics.
- Provide feedback to improve products, identify potential defects, and suggest improvements to automated tools.
- Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
- Minimum education: Cao Đẳng.
- Advanced English proficiency (equivalent to IELTS 6.5 or higher).
- Background or working experience in IT.
- Strong customer service skills.
- Open to fresher.
Mức lương
- Đến 27 triệu VNĐ
Phúc lợi
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- 20 days leave (12 days annual leave and 8 days sick leave).
- Training will be offered.
- Full work equipment will be provided.
- Annual health checkup.
- Activities: birthday party, employee engagement activities.
Thông tin khác
- Working hours: 8:00 – 17:00, 9 hours/day (including 1‑hour break), 5 days/week (2 non‑fixed days off determined by the manager).
- Includes holiday and Tet shifts as assigned, allowances provided per labor law.
- Any shift or schedule changes will be notified by the department head.