Team Leader - Front Office (Mandarin Speaking)
TP. Hồ Chí Minh
Application deadline:
28/10/2026
About This Job
Trách nhiệm chính
- Chịu trách nhiệm hỗ trợ hoạt động hiệu quả của Phòng lễ theo chiến lược và tiêu chuẩn thương hiệu của Hyatt.
- Đảm bảo trải nghiệm khách hàng xuất sắc và vận hành hàng ngày liền mạch.
- Xử lý yêu cầu khách hàng và phục hồi dịch vụ khi cần.
- Hỗ trợ đội ngũ trong việc tạo ra những trải nghiệm đáng nhớ phản ánh sự ấm áp và sự tinh tế của Park Hyatt Saigon.
Yêu cầu
- Proven experience as a Team Leader – Front Office, or similar supervisory role within a luxury or 5-star hotel environment.
- Strong understanding of Front Office operations, guest relations, and luxury hospitality standards.
- Mandarin proficiency essential, with ability to confidently engage with Mandarin-speaking guests while maintaining strong English communication skills.
- Strong problem‑solving, organizational, and interpersonal skills with the ability to lead and inspire teams.
- Guest‑focused, detail‑oriented, and able to perform effectively in a fast‑paced environment.
- A warm, engaging personality with a genuine passion for hospitality and delivering exceptional guest experiences.
Phúc lợi
- Competitive package
- International, professional and friendly 5‑star working environment
- Full training from Hyatt (Hotel orientation, Leadership development, E‑learning, workshop…)
- Learning and development opportunities
- Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
- Complimentary 2 duty meals per working shift and team menu designed by our Chef twice per week
- Be provided uniform and laundry service
- Discount 50% for F&B service at our restaurants
- Complimentary accommodation at selected Hyatt properties worldwide.
Thông tin khác
- Park Hyatt Saigon is located in District 1, Ho Chi Minh City.
- Park Hyatt Saigon is a 5‑star hotel that has received multiple awards, including the 2026 Triple Crown Award and 2025 One MICHELIN Key.