Senior Officer, User Experience Research (40000213)
Hà Nội
Application deadline:
28/10/2026
About This Job
Trách nhiệm chính
- Conduct various studies using usability testing, field research, surveys, diary studies, and other methods to improve product design and consumer experience.
- Analyze qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations.
- Lead product design and development teams through both small and large scale user experience research.
- Facilitate the collection of experience metrics in collaboration with product, design, engineering, marketing, sales, and product management teams.
- Participate actively in product discussion sessions with designers, developers, managers, and other stakeholders.
Yêu cầu
- 5+ years of relevant experience in a research role
- Deep experience working with clients researching customer needs and behaviours
- Deep experience in product management or customer segment management
- Bachelor degree in Social Science, Cognitive Science, Statistics, Psychology, or related field (or equivalent working experience)
Yêu cầu ưu tiên
- Strong understanding of Agile principles, practices and Scrum methodologies
- Experience working in Agile teams to support digital transformation projects
- Experience in process improvement and LEAN thinking methodologies
Mức lương
- Thỏa thuận
Thông tin khác
- Category: Private and Retail Banking Group
- Facility: Retail Banking