Sea Logistics Customer Care Supervisor
Hà Nội
Application deadline:
08/11/2026
About This Job
Trách nhiệm chính
- Build and maintain strong customer relationships to ensure high satisfaction and retention.
- Act as an escalation point for customer concerns and collaborate with operational teams to resolve issues.
- Participate in customer meetings and business reviews to support account development and growth.
- Identify opportunities to reactivate inactive customers and strengthen engagement.
- Lead, coach, and develop a team of customer service professionals.
- Set performance expectations and support employees through feedback and development plans.
- Promote knowledge sharing and continuous professional development within the team.
- Foster a collaborative and customer‑centric culture.
- Oversee customer quotations and pricing activities for existing business opportunities.
- Support sales teams in retaining and expanding customer accounts.
- Ensure successful onboarding and implementation of new customer business.
- Contribute to business growth initiatives and profitability improvement strategies.
- Monitor service performance and customer feedback to drive continuous improvement.
- Analyze customer complaints, identify root causes, and implement preventive actions.
- Ensure customer information and service data remain accurate and up to date.
- Improve operational processes and customer experience through efficient workflows and digital solutions.
- Monitor business performance against key financial and operational targets.
- Collaborate with finance teams on credit management and customer‑related financial matters.
- Support decision‑making through performance analysis and reporting.
- Ensure compliance with company policies and service standards.
Yêu cầu
- At least 2 years of team leadership or supervisory experience in sea freight.
- Strong knowledge of international shipping processes and customer requirements.
- Experience collaborating with Sales, Operations, and Finance.
- Excellent customer and stakeholder management.
- Commercial awareness and business development mindset.
- Strong problem‑solving and decision‑making skills.
- Effective communication in Vietnamese and English.
- Results‑oriented, with a focus on continuous improvement and customer satisfaction.
Mức lương
- Thỏa thuận
Thông tin khác
- This is a permanent full‑time position.
- Agency submissions are not accepted.